Family Support Partner

Family Support Partner

Are you passionate about supporting families and using your lived experience to help caregivers navigate challenges, build confidence, and find the resources they need?

Valley Community Services Board is seeking a compassionate, dedicated, and family-centered Family Support Partner to join our Intensive Care Coordination (ICC) team. This unique peer support position provides guidance, advocacy, and encouragement to caregivers of children and adolescents with behavioral health, developmental, substance use, or co-occurring needs.

Drawing from lived experience, you'll empower families to navigate complex child-serving systems, advocate for their children, and connect with resources and supports that help their families thrive. As part of a multidisciplinary team, you'll help ensure services are family-driven, youth-guided, trauma-informed, and delivered through the evidence-based High Fidelity Wraparound model.

This position is a great fit for someone who is compassionate, encouraging, and passionate about helping families recognize their strengths, find their voice, and take an active role in decisions affecting their children.

Why Join Valley CSB?

We offer benefits designed to support your work, well-being, and future:

Starting pay of $17.75 - $21.69 per hour, dependent upon experience.

$2,500 sign-on bonus.

Health insurance starting as low as $40 per month for individual coverage, with family and dependent plans available.

14 paid holidays.

Accrue up to 20 days of paid time off (PTO) per year beginning in your first year, available for use as it is accrued.

Participation in the Virginia Retirement System (VRS).

Professional development assistance provided at no cost.

Supervision and support provided at no cost.

What You'll Do

As a Family Support Partner, you'll use your lived experience and knowledge of child-serving systems to provide encouragement, advocacy, and practical support to caregivers. Responsibilities include:

Provide peer-based family support grounded in lived experience and recovery-oriented principles.

Build trusting relationships with caregivers that promote hope, empowerment, and family-driven decision-making.

Help families navigate behavioral health, education, juvenile justice, developmental disability, and social service systems.

Support caregivers in identifying their family's strengths, needs, and goals while encouraging active participation in service planning.

Educate families about behavioral health services, treatment options, diagnoses, and available community resources.

Coach caregivers in communication, conflict resolution, problem-solving, meeting participation, and shared decision-making skills.

Promote self-advocacy and help caregivers build confidence when working with schools, providers, and other service systems.

Collaborate with Intensive Care Coordinators to support the implementation of High Fidelity Wraparound plans.

Help families identify and access community resources, natural supports, behavioral health services, and other programs that meet their needs.

Provide information and referrals related to mental health, substance use, developmental disabilities, and family support services.

Participate in Child and Family Team meetings and other multidisciplinary planning activities.

Maintain communication with service providers to promote coordinated, family-centered care.

Support families during transitions between levels of care and across different service systems.

Complete required documentation accurately and within established timeframes in accordance with DBHDS, DMAS, Medicaid, and agency requirements.

Maintain confidentiality and comply with HIPAA, Human Rights regulations, and agency policies.

Participate in supervision, team meetings, High Fidelity Wraparound training, and coaching activities.

Collect and report service data to support program outcomes and quality improvement efforts.

Demonstrate professionalism, ethical conduct, and appropriate peer support boundaries.

The Impact You'll Have

Caring for a child with complex behavioral health, developmental, substance use, or other needs can sometimes mean navigating multiple systems, providers, appointments, and decisions at once. Families may know their child best but still feel overwhelmed or unsure of where to turn.

As a Family Support Partner, you'll help caregivers recognize that they are not alone. Your lived experience, encouragement, and practical knowledge can help families build confidence, understand their options, and become stronger advocates for their children.

Your work will help ensure families have a meaningful voice in the services they receive and the decisions that affect their lives. By connecting caregivers with support, resources, and hope, you'll play an important role in helping children and families move toward their goals.

If you're compassionate, encouraging, and passionate about empowering families through peer support and advocacy, we'd like to hear from you.