Family Empowerment Services Intern

Position Overview:

The Family Empowerment Services (FES) Department of the Housing Authority of the County of San Bernardino (HACSB) is seeking a motivated and detail-oriented intern to support the department's mission of assisting individuals and families in achieving self-sufficiency. The intern will work closely with Self-Sufficiency Specialists to enhance client engagement, resource dissemination, and assist with the program evaluation process.

***Internship is anticipated to last 6 months. Intern will work up to 20 hours/week between the hours of 8:00 a.m. – 4:30 p.m.; Monday - Friday***

Responsibilities:

• Client Support and Engagement
  • Follow up with clients after annual appointments to provide necessary resources and referrals tailored to their needs.
  • Assist Self-Sufficiency Specialists in reviewing goals for Individual Training and Services Plans (ITSP) during group customer meetings, ensuring clients receive structured guidance toward self-sufficiency.
  • Maintain adherence to confidentiality policies and ethical guidelines when handling client information, ensuring privacy and compliance standards.

• Outreach and Resource Development
  • Develop and distribute outreach materials, including flyers and newsletters, to inform clients of available services and programs.
  • Prepare necessary materials for clients’ annual review appointments, ensuring all required documents are in place for smooth processing.
  • Support efforts to increase awareness and participation in workshops and self-sufficiency programs through targeted outreach strategies.

• Program Evaluation and Data Collection
  • Administer surveys to clients to assess program effectiveness and outcomes, collecting feedback to enhance service delivery.
  • Upload and organize client information in the department's case management software after group customer meetings, maintaining accurate and updated records.
  • Assist in analyzing program data to support continuous improvement efforts and enhance service strategies.

Supervision and Support:

The intern will report to the FES Manager and will receive direct supervision and guidance on assigned tasks and responsibilities. Regular check-ins and feedback sessions will be conducted to ensure progress, skill development, and alignment with the department’s objectives.

Learning Outcomes:

Interns will gain valuable experience in:

• Client engagement and resource coordination.

• Effective communication and outreach strategies.

• Program evaluation and assessment through survey administration.

• Understanding the role of self-sufficiency programs in housing services.

• Professional development within a public service agency setting.

Qualifications:

• Strong communication and interpersonal skills for engaging with clients and team members.

• Ability to work collaboratively in a team-oriented environment while managing individual responsibilities.

• Interest in social services and case management.

• Enrolled, in good standing, in an accredited college or university or no more than 1 year from graduating from an accredited college or university. Includes 4-year colleges/universities, community colleges, professional, technical vocational and trade schools. Completed at least 30 credits towards degree. Have a fundamental concept of the work area of internship. Be able to work onsite in the office or external HACSB environment. Ability to work 10 to 20 hours per week. Minimum GPA in completed courses of 2.0, if applicable.