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Assistant Manager, Undergraduate Housing

Columbia University
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Title: Assistant Manager, Undergraduate Housing 

Department: Housing 

Employment Type: Temporary Full-Time

Location: New York City on Campus

 

Required Supplemental Application: Temporary Assistant Manager, Undergraduate Housing | Application

 

Position Description

Columbia Housing supports more than 6,500 undergraduate students across 40 residential buildings, delivering customer service related to facilities coordination, and occupancy management to ensure a safe, functional, and welcoming living environment. The department operates year-round, balancing academic-year residential needs with summer operations. Housing works closely with Residential Life, Facilities, Public Safety, and other campus partners to provide coordinated, student-centered services. 

This opportunity is focused on covering the overnight operational needs of the department. Reporting to the Manager, Guest Services, the Assistant Manager, Undergraduate Housing is a temporary full-time position responsible for owning the execution of assigned projects and operational tasks while working under the direction of designated functional leads across Undergraduate Housing. This role supports Housing operations during both the academic year and summer season and spans Guest Services, Operations & Systems, Assignments, and Summer Housing. The position works as a peer and collaborator alongside all professional staff to ensure consistent coverage, service continuity, and operational excellence, while receiving functional guidance appropriate to each area of work.

Dates of Employment

  • Start: September 15
  • End: May 31
  • Pay Rate: $31 Per Hour 
  • Duration: 999 hours maximum

Schedule & Hours 

  • Full-time schedule: 40 hours scheduled per week 
    • 35 hours worked and 1-hour unpaid break per day 
    • Scheduled hours will range from 11PM to 8AM 
  • Must be able to work a variety of shifts in a 24/7 operation, including evenings, overnights, weekends, and holidays; candidate’s actual hours may vary based on operational needs 
  • Time off requests will not be available during Check-In/Check-Out Periods
    • Check-Out: May
    • Check-In: late August/early September

Responsibility Breakdown 

  • Candidate will have overarching responsibility for assigned designated buildings within the Housing portfolio; in addition, to any other escalations needed during their shifts.
  • Guest Services: 45% 
  • Operations & Systems: 40% 
  • Assignments & Conferences: 15% 

Note: Responsibility percentages represent overall allocation and will shift seasonally based on operational needs.  

Characteristic Duties and Responsibilities 

Guest Services (45%) 

  • Serve as a primary point of contact for escalations of resident related issues including but not limited to contractor coordination, fire alarm follow-ups, lockouts, wellness checks coordination, and conference support. 
  • Own follow-up and coordination for work orders submitted through Facilities and the Hospitality Desk, ensuring timely responses to residents. 
  • Coordinate operational details with the appropriate internal teams related to emergency protocols, arrivals, departures, and key dates.
  • Assist with partner communication by working with campus departments and vendors to help resolve custodial, mechanical, and service-related concerns. 
  • Support Summer Housing operations by assisting with in-person check-ins, check-outs, guest communications, and booking processes using StarRez. 
  • Review and allocate Hospitality Desk staffing coverage in advance, adjusting dynamically based on operational needs and high-volume periods

Operations & Systems (40%) 

  • Assist with conducting operational audits and service checks to assess custodial, maintenance, and equipment performance, documenting findings and supporting corrective actions. 
  • Monitor shared housing equipment and spaces, submitting service requests, tracking issues, and supporting communication across Housing teams to maintain service continuity. 
  • Conduct scheduled service status checks across assigned buildings, coordinating with the operations team on maintenance and programming needs, escalating concerns to appropriate campus partners, and delivering a monthly building services health report for the assigned portfolio
  • Support daily task execution by coordinating with professional staff and Operations Assistants, providing on-shift guidance and mentorship as directed. 
  • Perform and coordinate Room Checks and Vacancy Verifications across residential spaces. 
  • Support renovation and repair tracking by monitoring progress, documenting concerns, and escalating issues that may impact timelines or service quality. 
  • Assist with vendor coordination, including linen distribution, equipment servicing, and related operational logistics. 

Assignments & Summer Housing Operations (15%) 

  • Assist with room assignments and emergency placements, maintaining updated records of available contingency spaces. 
  • Coordinate ID access support by assisting with CUID and Service Guest Card preparation and programming in collaboration with the ID Center. 
  • Support summer operations by preparing welcome materials, coordinating service requests, and assisting with arrival and departure logistics. 

Additional Responsibilities (Across All Areas) 

  • Respond to emergency situations across portfolio and assist with coverage when required. Emergency, non-emergency responses, general coverage for vacation, and OOO coverage. 
  • Support special projects and operational initiatives as assigned across Housing functional areas. 
  • Provide cross-functional operational support to ensure continuity of services during peak periods or staffing gaps. 
  • Collaborate closely with functional team and campus colleagues to ensure consistent service delivery when roles overlap. 

Deliverables

  • Daily Handoff Report - Provide a concise end-of-shift summary of significant overnight activity, completed actions, unresolved issues, escalations, and items requiring daytime follow-up to ensure operational continuity.
  • Monthly Overnight Operations Report – Analyze and summarize overnight activity, service trends, recurring issues, building conditions, and opportunities for operational improvement.
  • Training & Service Updates – Support the training of assigned staff and communicate relevant Housing policy, procedure, operational, and service updates to promote consistent service delivery.
  • Inventory Management – Monitor and maintain office and Hospitality Desk supplies and inventory to ensure appropriate availability, organization, and replenishment.

Supervision Received / Exercised 

  • Supervision Received  
    • Reports to the Manager of Guest Services
  • Supervision Exercised  
    • Provides day-to-day task guidance and on-shift escalation support to 2110 union staff members, Operations Assistants, and casuals as assigned, while receiving functional direction from relevant functional Housing area. 

Required Qualifications 

  • Bachelor's degree 
  • 1 Year cumulative related experience   
  • Hospitality, Facilities, Housing Operations, Startups, or similar 
  • Experience supporting student and/or guest-facing operations 
  • Ability to manage multiple priorities, meet deadlines, and work independently with guidance 
  • Proficiency with MS Office 365 
  • Strong communication, organizational, and interpersonal skills 
  • Commitment to working in diverse, multicultural environments 
  • Ability to travel across campus and respond to operational needs in varying climate conditions 
  • Availability for shifts across a 24/7 operational schedule as required . Preference for overnight
  • Ability to perform moderate physical activity such as lifting, bending, pulling, and managing stairs 

Preferred Qualifications 

  • Master's degree; completed May 2027 or earlier 
  • 1–2 years of related experience preferred 
  • Experience in on-call or emergency response roles 
  • Experience working in urban, higher-education environments 
  • Experience with and modern business applications and AI tools 
  • Asana, Slack, 
  • Fluency in additional languages 

Expectations 

  • Complete all required training in Housing systems, policies, and procedures 
  • Demonstrate attention to detail, flexibility, and a problem-solving mindset 
  • Take ownership of assigned tasks and projects while working under functional direction 
  • Collaborate effectively with peers and supervisors across Housing units 
  • Maintain positive disposition, professionalism and service excellence in a dynamic, student-centered environment