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Operations Assistant

787 Coffee Co
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OPERATIONS ASSISTANT — NEW YORK

Company: 787 Coffee
Department: Human Experience (HX) / Operations
Location: New York and New Jersey
Reports to: VP of Operations

ABOUT 787 COFFEE

787 Coffee is a farm-to-cup coffee company rooted in Puerto Rico. We grow, process, roast, and serve our own coffee while creating meaningful experiences for our customers and opportunities for our humans.

POSITION OVERVIEW

787 Coffee is seeking an organized, dependable, and proactive Operations Assistant to support our New York and New Jersey locations.

This position plays an important role in keeping daily operations organized and ensuring our stores open on time and are ready to serve. The Operations Assistant will monitor store openings, track sales and customer-service metrics, verify weekly operational tasks, support inventory coordination, manage communications, and assist with service-related issues.

The ideal candidate is detail-oriented, comfortable working with data, communicates clearly, and can respond quickly when an operational issue arises.

KEY RESPONSIBILITIES

Store Opening Support

  • Monitor and verify the successful opening of all assigned 787 Coffee locations five days per week.
  • Submit an opening report to leadership within 15 minutes of each store’s scheduled opening.
  • Immediately notify leadership if an opening or closing barista has not arrived.
  • Track tardiness and attendance concerns.
  • Confirm that each location has a team member with a valid Food Handler Certificate on-site.
  • Verify that store televisions and music are working and that each location is ready for customers.

Weekly Operations and Compliance

  • Confirm that weekly cash deposits have been completed.
  • Verify that store plants are watered and maintained.
  • Confirm that ice machines receive their scheduled deep cleaning.
  • Ensure Lead Baristas submit required inventory forms on time.
  • Follow up with store leadership when information or documentation is missing.

Sales and Performance Tracking

  • Prepare and share operational performance updates twice daily.
  • Track net sales, average sales, customers served, and retail coffee bags sold.
  • Compare current results with the previous week and identify performance changes.
  • Maintain accurate trackers and communicate important trends to leadership.

Google Reviews and Customer Experience

  • Monitor Google Reviews for all assigned locations.
  • Track daily review performance by store.
  • Notify leadership when a location is below its daily review goal.
  • Help identify customer-service concerns that require follow-up.

Inventory and Logistics

  • Maintain a clean, organized, and properly labeled operations storage area.
  • Monitor inventory levels and communicate shortages.
  • Coordinate urgent inventory transfers between locations.
  • Maintain accurate records of inventory movement.

Communication and Administrative Support

  • Assist with daily team communications through WhatsApp and Connecteam.
  • Review and route incoming emails and team inquiries to the appropriate department.
  • Communicate professionally with baristas, store leaders, vendors, and company leadership.
  • Help ensure that operational questions receive timely follow-up.

Service and Utility Support

  • Serve as an initial point of contact for store service outages.
  • Contact service providers when internet or Wi-Fi service is unavailable.
  • Immediately escalate major power, water, or utility outages to leadership.
  • Track service requests through completion.

Timekeeping and Payment Support

  • Review and correct approved timekeeping discrepancies to support accurate payroll.
  • Prepare team member or vendor checks only with direct leadership approval.
  • Record approved check information in the appropriate bookkeeping tracker.

QUALIFICATIONS

  • Strong organizational and time-management skills.
  • Excellent written and verbal communication.
  • Strong attention to detail and commitment to accuracy.
  • Ability to manage multiple priorities and meet daily deadlines.
  • Comfortable working with spreadsheets, email, messaging platforms, and digital reporting tools.
  • Ability to review sales data and prepare clear performance updates.
  • Strong problem-solving skills and the ability to remain calm during urgent situations.
  • Dependable, professional, and able to handle sensitive information responsibly.
  • Previous administrative, retail, hospitality, customer-service, or operations experience is preferred.
  • Availability during early morning store-opening hours is required.
  • Ability to travel between New York and New Jersey locations as needed.

WHAT SUCCESS LOOKS LIKE

  • Store opening reports are submitted accurately and on time.
  • Attendance and opening concerns are escalated immediately.
  • Weekly compliance tasks are completed and documented.
  • Leadership receives accurate sales and customer-experience updates.
  • Inventory shortages and service outages are addressed promptly.
  • Team communications and operational records remain organized and current.

WHY JOIN 787 COFFEE?

This is an opportunity to gain hands-on experience in multi-location operations, performance reporting, inventory management, customer experience, and team support. You will work closely with company leadership and contribute directly to the daily success and continued growth of 787 Coffee.

HOW TO APPLY

Please submit your updated résumé and a short message explaining why you would be a strong fit for this position and the 787 Coffee organization.