Nurse Surveyor Supervisor
This position supports the California Department of Public Health’s (CDPH) mission and strategic plan by providing the first level of supervision to Nurse Surveyors responsible for surveying health care facilities and enforcing licensing and certification standards in accordance with State, Federal, and local laws and regulations. The Nurse Surveyor Supervisor I (NSS I) reviews all reports, surveys and correspondence prepared by field staff, and State Fire Marshalls. The NSS I communicates with the public and health facility operators/administrators on policy, procedures, and regulatory interpretations. The NSS I is responsible for working together with Program personnel to ensure quality work and performance, in order to achieve established goals and objectives and fulfill the mission of the Department. Up to 25% travel is required.
Key Responsibilities
Supervises in the field and office setting by establishing and maintaining work priorities, and developing goals and objectives for the unit. Delegates staff assignments and monitors program on a weekly basis. Recruits, interviews, and hires staff; determines training needs of new and existing staff. Identifies and promotes continuing staff development and specialized training through coaching and mentoring. Trains new health care evaluators on unit protocol, policies, regulations, and departmental standards. Evaluates staff performance using the Individual Development Plan assessment tool. Reviews and approves timesheets and absence requests; and completes documentation related to attendance, preventative, corrective, or adverse action, when appropriate.
Consults and provides direction in the investigatory, decision-making, and report writing processes of assigned field personnel prior to, during, and after State and Federal surveys. Monitors and evaluates work products, including surveys, citations, complaints and field visit reports. Provides guidance to district office staff on any outstanding questions. Provides guidance to health facilities regarding the survey processes. Reviews, edits, and corrects 2567s submitted by surveyors after completion of on-site surveys and investigations.
Ensures that all assigned health facilities/entities are properly licensed and certified in accordance with Federal and State laws, regulations, and Department policy. Applies State and Federal laws, regulations, and rules administered by CDPH, which governing the planning, construction, licensing, inspection, regulation, and supervision of such public and private health facilities as hospitals, nursing homes, intermediate care facilities, clinics, adult day-care centers, and home health agencies. Advises management on potential and emerging policy issues and the need to formulate appropriate program responses in support of new initiatives.
Oversees and coordinates enforcement actions, including the citation process, adverse actions, and consulting and working with the Office of the Attorney General and Office of Legal Services in the preparation, presentation, and defense of legal actions.
Maintains a positive public relations environment by establishing professional and community contacts that encompass educational programs, and ongoing communication with providers. Assumes District Office responsibilities, when assigned, in the absence of the District Manager/Administrator.
Performs other work-related duties as assigned.
Qualifications
All employees shall possess the general qualifications, as described in California Code of Regulations Title 2, Section 172, which include, but are not limited to integrity, honesty, dependability, thoroughness, accuracy, good judgment, initiative, resourcefulness, and the ability to work cooperatively with others.
This position requires the incumbent to maintain consistent and regular attendance; communicate effectively (orally and in writing) in dealing with the public and/or other employees; develop and maintain knowledge and skill related to specific tasks, methodologies, materials, tools, and equipment; complete assignments in a timely and efficient manner; and, adhere to departmental policies and procedures.
Special Requirements: Conflict of Interest (COI), Background Check and/or Fingerprinting Clearance, Medical Clearance, Travel: Up to 25%, Bilingual: Pass a State written and/or verbal proficiency exam in, License/Certification: RN License.