(Seasonal) Order Support Agent - Remote
Assist customers with their online retail orders by answering questions, placing orders over the phone, and resolving issues. This is a remote seasonal role (ends 12/31/26) where you’ll handle inbound calls, follow up on outstanding questions, and provide accurate support for order cancellations, product information, and escalated situations.
Application Process:
- Create Profile
- Complete Assessments (only one-attempt is allowed)
- Pass PC Scan (must be on a computer, not mobile device)
- Record Video Interview (can re-record as many times as needed)
- For more details, check out our Application Guide
Earnings Potential
- Earn $0.28/customer interaction minute
- Contractors are guaranteed a minimum of 45 minutes for each hour if available for the full 60 minutes.
- Average earnings $12.60 - $16.80 per hour
Skills Needed
- Ability to provide excellent, patient customer service.
- Online shopping and order placement experience.
- Excellent verbal and written communication skills.
- Tech-savvy and avid computer user.
- Friendly tone and professional demeanor.
Schedule
- Flexible schedule opportunities - you create your own schedule!
- Schedule available hours Monday-Saturday, 8:00 a.m. to 7:00 p.m., and Sunday, 9:00 a.m. to 6:00 p.m. CT.
- Saturdays and Sundays are the highest need days for this program
Work Environment Requirements
- Quiet, uninterrupted space during all working hours.
Technology Requirements
- Personal computer (no tablet)
- Broadband internet connection, recommended at least 10 MBPS
- Wired internet connection, such as cable, fiber optic, or DSL (no Wi-Fi, satellite, or mobile internet)
- Windows 11 operating system
- Windows Security/Microsoft Defender Antivirus (included in Windows 11 and free to use), running and up to date
- Wired USB headset with microphone.
- A smart phone and be willing to accept texts related to program work.
- Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple’s Boot Camp utility.
Important Information
We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington state. Contractors must also successfully pass a criminal background check.
Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor.