Customer Service Representative
In-Person Hiring Event
Thursday, September 10, 2026 (8 am to 12:30 pm & 1 pm to 6 pm) and Friday, September 11, 2026 (8 am to 3 pm)
Marriott Albany - 189 Wolf Road, Albany, NY 12205
Start Date: Monday, October 12, 2026
EmblemHealth is a health and wellness company that provides insurance plans, primary and specialty care, and wellness solutions. As one of the nation’s largest not-for-profit health insurers, we serve more than three million people in the New York tristate area.
**All positions will be onsite at our Albany Campus located at 80 Wolf Road, Albany, NY 12205**
Work Shifts
- Monday through Friday, 8 am to 8 pm (35-hour work week)
Training
- Must be available to attend 8-week paid training program, Monday through Friday, 10 am – 6 pm
Compensation and Benefits
- Hourly Pay Rate is $24.23
- We offer competitive health and wellness benefits
Please review the position description below:
- Receive, answer and/or record telephone/correspondence/e-mail inquiries from subscribers, providers, and other consumers relating to areas of coverage, payment of claims, membership status, medical management intake calls, etc., under the various EmblemHealth medical/surgical, dental, hospital and Medicare plans.
- Review inquiries, correspondence and email receipts. Prepare email resolutions, letters (form or narrative letter) and/or claims payment process adjustments.
- Perform written and verbal duties of the position to meet company goals for production and accuracy.
- Perform related claims approving and clerical work as assigned.
- Perform other duties as assigned or required.
- Regular attendance is an essential function of the job.