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Junior Network Operation Center Technician

Software Galaxy Systems
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  • Join our dynamic team as a NOC Technician, where you’ll play a vital role in maintaining the stability and reliability of our network operations. 
  • This is an exciting opportunity for a tech-savvy professional who thrives in a fast-paced, collaborative environment that values innovation and excellence.

 

ROLES AND RESPONSIBILITIES:

  • Monitor and maintain computer networks and systems
  • Ensure stability of telecommunications infrastructure
  • Respond to network alerts and troubleshoot issues
  • Perform regular network performance checks
  • Coordinate with field technicians and engineers
  • Maintain records of outages and quality control
  • Execute incident response for remote/cloud operations
  • Manage ServiceNow Incident, Change, and Problem Management
  • Conduct remote network surveillance and event response
  • Triage and resolve incidents within SLA timelines
  • Collaborate with SMEs for complex troubleshooting
  • Provide customer-facing support via phone, email, and portal
  • Communicate with stakeholders during service-impacting events
  • Manage vendor tickets effectively

 

QUALIFICATIONS & SKILLS:

  • Strong knowledge of IP networking and protocols
  • Experience with network monitoring tools
  • 1+ years troubleshooting IP connectivity and hardware errors
  • Proficiency in VPN, BGP, MPLS, SIP
  • Ability to interpret network diagrams (e.g., Visio)
  • Strong analytical and documentation skills
  • Ability to perform under pressure and respond quickly
     

PREFERRED SKILLS:

  • Experience in Network Operations or Telecom
  • Certifications: Network+, Cisco CCST/CCNA
  • ITIL Certification
  • Experience with AWS Cloud surveillance

 

MUST-HAVE QUALIFICATIONS:

  • Strong working knowledge of IP networking & interoperability standards
  • 1+ years troubleshooting IP network connectivity
  • 1+ years troubleshooting routers, switches, servers, endpoints
  • Experience with VPN, BGP, MPLS, SIP
  • Ability to interpret network diagrams (e.g., Visio)
     

NICE-TO-HAVE SKILLS:

  • Excellent verbal & written communication
  • Experience in Call Center or NOC (24/7 operations)
     

SOFTWARE PROFICIENCY:

  • Preferred: ServiceNow