Student Success Operations Specialist

About GEO Academies

GEO Academies is an education organization focused on creating meaningful academic and career pathways for students. Through its network of schools and educational programs, the organization works to provide students with opportunities that support academic achievement, postsecondary preparation, and long-term success.

Position Overview

GEO Academies is seeking a Student Success Operations Specialist to help coordinate the administrative and operational activities that support students throughout their educational experience.

This position is well suited for someone who is organized, dependable, detail-oriented, and comfortable working with student information, internal teams, schedules, and digital systems. The Specialist will help ensure that student-support processes are organized, timely, and accurately documented.

The successful candidate will work closely with internal teams to monitor administrative workflows, maintain accurate records, coordinate follow-up activities, and help identify opportunities to improve the student experience.

Key Responsibilities

* Coordinate day-to-day operational activities connected to student-support programs.
* Maintain accurate student records and update information within approved systems.
* Monitor assigned student-support workflows and follow up on outstanding items.
* Assist staff with coordinating appointments, meetings, communications, and student-related activities.
* Prepare routine reports, spreadsheets, summaries, and status updates for internal teams.
* Review information for completeness and escalate discrepancies when necessary.
* Help coordinate communication between student-support personnel and other internal departments.
* Track deadlines, action items, referrals, and follow-up activities.
* Assist with organizing student resources, forms, and program documentation.
* Respond to routine questions and direct more complex matters to the appropriate team member.
* Support the implementation of operational procedures designed to improve student services.
* Maintain confidentiality when handling student and organizational information.
* Identify recurring administrative issues and recommend practical process improvements.
* Participate in virtual meetings, training sessions, and team projects.
* Perform other duties related to student-success operations as assigned.

Required Qualifications

* High school diploma or equivalent.
* At least 1 year of experience in administration, education support, customer service, student services, operations, or a related area.
* Strong organizational and time-management abilities.
* Excellent written and verbal communication skills.
* Comfortable working independently in a remote environment.
* Strong attention to detail when handling records and documentation.
* Ability to manage multiple assignments while meeting deadlines.
* Basic to intermediate proficiency with Microsoft Office or Google Workspace.
* Ability to learn new databases, student information systems, and internal software.

Preferred Qualifications

* Associate or bachelor’s degree in education, business administration, communications, human services, or a related field.
* Experience working in a school, nonprofit, education, student-services, or community-based organization.
* Experience working with student information systems or case-management platforms.
* Experience preparing operational reports or maintaining structured databases.
* Familiarity with remote collaboration tools such as Microsoft Teams or Zoom.

Skills That Will Help You Succeed

* Organization
* Communication
* Problem-solving
* Data accuracy
* Follow-through
* Time management
* Customer and student service
* Documentation
* Collaboration
* Confidentiality
* Adaptability

Work Environment

This is a fully remote position. The employee will work primarily from a home office and communicate with colleagues through email, video meetings, messaging platforms, and other approved digital systems.

Because the position supports time-sensitive student operations, employees are expected to maintain reliable availability during their scheduled work hours and respond to work-related communications in a timely manner.

Compensation

$28.00–$34.00 per hour, depending on qualifications, relevant experience, and position requirements.

Benefits

Eligible full-time employees may receive a benefits package that can include:

* Medical, dental, and vision coverage
* Paid time off
* Paid holidays
* Retirement savings opportunities
* Employee assistance resources
* Professional development opportunities
* Remote-work flexibility
* Training and onboarding support

Benefits and eligibility are subject to the organization’s applicable policies and employment terms.

Equal Opportunity

GEO Academies is committed to maintaining an inclusive workplace and providing employment opportunities based on qualifications, experience, and organizational needs. Employment decisions are made without unlawful discrimination and in accordance with applicable federal, state, and local requirements.

Application Instructions

Interested candidates should submit a current résumé outlining their relevant experience, education, and skills. Qualified applicants may be contacted for an initial screening followed by additional interviews as appropriate for the position.