Business Analyst Team Lead

Position:  Team Lead (Ref: 18655)

Location:  Harrisburg, PA USA, 17101

Salary:  $30.85/hr.

Duration:  9 Months 27 Days - Contract

Openings:  1

Deadline:  09/08/2026

Description:

***Primarily Remote

***Local Candidates only

We are seeking an experienced Business Analyst – Team Lead to guide an adoption and outreach team supporting the rollout of an electronic records system. In this role, you will lead a team of specialists working directly with healthcare facilities, administrators, and licensed clinicians to drive system onboarding, resolve credentialing and access issues, and streamline business reporting workflows.

Key Responsibilities

• Lead daily team operations, assign daily tasks, set priorities, and track outreach progress.
• Serve as the escalation point for end-user technical challenges, Single Sign-On (SSO) credentialing, account access, and password troubleshooting.
• Collaborate closely with technical workflow and quality assurance teams to verify application functionality, report defects, and resolve technical issues.
• Conduct regular status meetings with leadership to deliver updates, highlight project milestones, and address barriers to adoption.
• Develop user-facing training materials, step-by-step guides, and instructional resources for external stakeholders.
• Analyze stakeholder reporting workflows to recommend effective strategies and best practices for electronic system adoption.
• Coordinate outreach efforts tailored to user adoption levels to drive engagement across participating organizations.

Qualifications & Experience

• Minimum of 4 years of professional experience in business analysis, end-user support, technical customer service, or IT operations.
• Demonstrated leadership or team lead experience directing daily priorities and managing deliverables.
• Strong working knowledge of Single Sign-On (SSO) workflows, user onboarding, and access management.
• Proven history delivering technical support or training to professional audiences (e.g., healthcare administrators, clinicians, or enterprise partners).
• Advanced proficiency with Microsoft Office applications (Teams, Excel, Word).
• Outstanding interpersonal, verbal, and written communication skills with strong problem-solving capabilities.

Work Environment & Logistics

• Remote home-office setup with reliable, high-speed internet.
• Work laptop and required enterprise communication tools will be provided.
• Periodic on-site attendance in Harrisburg, PA may be required for team collaboration sessions or training.
• Role Type: Contract (Long-term, 40 hours/week)
• Location: Primarily Remote

Required / Desired Skills

• Business Analyst Lead, Required - 4 Years
• Customer service, and/or end-user support Required - 4 Years
• Microsoft Office Required - 4 Years
• Development of training documents Required - 4 Years