Premium Chocolate Sales Associate
About La Maison Du Chocolat
La Maison Du Chocolat is the most famous French Luxury Chocolatier. Founded by Robert Linxe in 1977 realizing his vision of "restoring chocolate in all its nobility" he opens the first boutique dedicated entirely to chocolate in Paris. More than 40 years later, La Maison Du Chocolat operates in 7 countries with more than 45 boutiques, e-Commerce and a vast Corporate Sales program.
Team Expectations
Joining the Boutique and Kiosks team(s) is joining a team that expects a commitment to: elevated Client Experience; dependability and consistency in self-management (attendance, dress code, timekeeping, etc); learner mindset; openness to feedback and coaching; respect for race, ethnicity, age, gender, religion, sexual orientation, gender identity, gender expression, disability, economic status and other diverse backgrounds.
In return, you will be part of a team that supports and celebrates: personal growth, development, creativity, and owning responsibilities that contribute to team/store success as well as personal skill-set building.
Responsibilities Enhance the Client Experience
To acquire, cultivate and maintain relationships with our clients through deep product knowledge, personal engagement and luxury service, including:
- Greet and welcome clients throughout all areas of the store
- Connect with clients in a genuine and meaningful way, going to "where they are" to emphasize readiness to assist/prioritize them
- Provide clients with advice and knowledge that they may not have realized they needed, revealing the "genius of chocolate" and our creations
- Make every client interaction a personal and seamless experience
- Exhibit behaviors that support client satisfaction goals (KPIs)
- Educate self and client on merchandise, events, promotions, policy and services
- Recommend items based on expert product knowledge and client preferences
Cultivate and grow client base
- Cultivate the client relationship through personalized connection
- Acquire and build client base primarily through forming relationships with new clients and maintaining/retaining/"building spend" of existing clients
- Strategize own business and be selfâmotivated; take initiative to increase individual and team success
Champion operational excellence
- Assist in operational tasks (actively maintain selling floor, back-of-house, fill in stock, uphold health and safety precautions/cleaning, etc)
- Follow and implement company policies and procedures
- Diligently record all client information for orders and ensure they are communicated/filed properly
- Complete daily opening and/or closing duties as assigned by management team
- Ensure high levels of cleanliness/hygiene when handling any product
- Maintain professional appearance and adherence to attendance/punctuality/timekeeping policies
Contribute to team success
- Partner with others and/or other channels to provide the best Client Experience
- Create a positive work environment through teamwork and collaboration
- Maintain positive working relationships throughout the company
Qualifications
- First experience of sales in retail or restaurant industry a plus
- Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
- Industry awareness and business acumen
- Strong verbal and written communication skills
- Excellent organizational skills
- Passion for gastronomy
- Essential skill sets: Attention to Detail; Self Management; Emotional Intelligence; Communication
- Flexibility to work a retail schedule which will include evenings, weekends and holidays
- NYC Health and Safety Certification a plus
Job Details
Job Types: Full-time, Part-time
Pay: From $17 per hour
Experience: Business or sales experience
Language: English
Work Location: In person