Sales Assistant Client Experience
We're looking for a Sales Assistant / Client Experience to join our Incentives team and help keep the wheels turning behind some of the biggest brands in the promotional products industry. In this role, you'll be the go-to support partner for our sales team, helping manage orders, coordinate shipments, solve customer issues, and ensure every detail gets across the finish line. If you're organized, proactive, and love building relationships, you'll fit right in.
Who we are:
At Powerplay, we don’t just keep up with change—we run straight at it. We’re a team of retail and e-commerce experts that blend deep retail know-how with startup-level energy. We bring fresh ideas, sharp execution, and serious results to brands ready to scale. From strategy to shelf (and screen), we fast-track timelines, open new channels, and fuel brand growth like it’s our job—because it is.
We work with big-name brands you know, love, and probably have in your cart right now. From beauty to tech, toys to lifestyle, we partner with household names and niche brands alike, helping them scale with the biggest players in retail. We’re talking Amazon, TikTok Shop, Walmart, Target, Best Buy, and more—every major platform, every key retailer, both online and in-store. We’re proud to be a top Amazon reseller with no plans on slowing down.
Our crew? A tight-knit team with 250+ years of combined experience and a shared obsession with what’s next. We work smart, move fast, and actually like each other. Titles take a backseat to action. We believe great ideas come from everywhere, and our culture reflects that—collaborative, creative, and a little bit scrappy in the best way.
We’re privately held and deeply rooted in doing great work with great people. We enjoy our weekly happy hours, the occasional potluck, and genuinely care about giving back—volunteering and supporting causes that matter to our team and community.
Everyone’s voice matters, ideas fly fast, and no one’s afraid to roll up their sleeves. We take pride in what we do, who we do it for, and the way we do it. The future of retail? We’re already on it.
Powerful solutions. Real results. Every brand. Every channel. Since 2007.
Who you are:
You're the person people call when something needs to get done. You thrive in the space where customer service, organization, and problem-solving collide, and you genuinely enjoy helping people while keeping a dozen moving pieces on track at once. You spot issues before they become problems, sweat the details others miss, and bring a sense of ownership to everything from customer communications to order management and shipment tracking. While you're comfortable working behind the scenes, building relationships and earning trust comes naturally to you, whether you're supporting a customer, a sales rep, or teammates. Most importantly, you're dependable, proactive, and excited to work with a team that moves fast, thinks big, rolls up their sleeves, and has a little fun along the way.
Responsibilities include:
- Serve as a primary point of contact for customer questions, requests, and service needs
- Provide timely, professional, and accurate communication to internal and external partners
- Monitor open orders and proactively resolve issues before they become problems
- Support outside sales representatives with account and order management
- Create and process purchase orders as needed
- Coordinate LTL freight pickups and deliveries with warehouse partners
- Track shipments and follow up on delivery status and warehouse receipt confirmations
- Maintain accurate customer, item, order, and shipment information across multiple systems
- Set up and maintain products in RepLink, Sage, ESP, and customer inventory portals
- Process returns, credits, cancellations, and order adjustments
- Collaborate across departments to keep projects moving and customers happy
- Other duties as assigned
Qualifications:
- Bachelor’s degree in Retail Merchandising, Supply Chain, Business or similar, preferred
- High school diploma or equivalent and 2+ years of customer service, customer experience, or operations, required
- Strong written and verbal communication skills
- Exceptional attention to detail and organizational skills
- Ability to prioritize multiple projects and deadlines
- Strong problem-solving and critical-thinking abilities
- Experience with Microsoft Office, including Excel
- Comfortable learning new systems and technologies
- Experience with RepLink, NetSuite, Sage, ESP, or similar platforms is a plus
- Must be able to commute 3+ days per week to the corporate office in Mendota Heights, MN
What we offer:
We provide competitive salaries and benefits to make sure you and your families are taken care of. This includes:
- 401k with a non-elective 3% contribution from Powerplay
- 75% of monthly insurance premiums paid for by Powerplay
- 9 paid holidays, plus week off between Christmas and New Year’s
- 15 days PTO upon hire
- flexible work environment
- cell phone reimbursement
- frequent food trucks, when in season
- stocked refrigerators
- happy hours, company outings, volunteer events
- opportunities to learn and grow in your career!