Customer Service Representative

Customer Service Representative

American Tubing International
Job Type: Full-Time
Work Setting: On-site / Office
Pay: $21.30–$22.42 per hour

Position Summary

American Tubing is seeking a Customer Service Representative to support our customers and assist with day-to-day order and account needs. This position serves as a liaison between our customers and internal departments, including Manufacturing, Engineering, and Quality.

The ideal candidate will have strong communication, organization, and problem-solving skills and be committed to providing excellent customer service. This role is responsible for responding to customer needs efficiently, maintaining accurate information, and helping ensure a high level of customer satisfaction.

Responsibilities

• Process customer purchase orders and requests for quotes (RFQs)
• Enter and manage sales orders and customer forecasts
• Respond to incoming customer calls and emails
• Identify and assess customer needs and provide accurate and timely information
• Communicate with Manufacturing and Engineering regarding customer requirements
• Build and maintain positive relationships with customer accounts through open and professional communication
• Assist with customer complaints and coordinate with the Quality Department to help provide appropriate solutions
• Follow up on open customer issues to ensure timely resolution
• Maintain accurate customer records, account information, and documentation
• Complete basic reports and other administrative duties as needed
• Adapt to changing customer needs and priorities while maintaining excellent service

Duties and responsibilities are not limited to those listed above and may change based on business needs. Reasonable accommodations may be made to enable individuals to perform the essential functions of the position.

Qualifications

• Previous customer service, customer support, or client service experience preferred
• Strong customer service and problem-solving skills
• Excellent verbal and written communication skills
• Strong phone communication and active listening skills
• Ability to multitask, prioritize, and manage time effectively
• Ability to work effectively with customers and multiple internal departments
• Proficient in Microsoft Office
• Advanced Excel skills, including VLOOKUP and Pivot Tables
• Detail-oriented, organized, and adaptable
• Bilingual English/Chinese language skills preferred, but not required
• H-1B visa sponsorship may be available for qualified candidates

Physical Requirements & Work Environment

This position operates primarily in a professional office environment and routinely uses standard office equipment, including computers, phones, photocopiers, and filing cabinets.

The position is largely sedentary; however, occasional standing, bending, and filing may be required. The employee may occasionally be required to lift up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.