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Customer Success Account Manager

Microsoft EMEA
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Overview
 

This is an early-in-career opportunity intended for candidates with limited professional experience.

The CSAM  is an early-in-career Customer Success Account Manager who delivers standardized customer success outcomes spanning executive partnership, solution health, cloud adoption, and AI acceleration activities. These CSAMs act within a pod model.

Working under the direction of senior CSAMs and a Manager, the CSAM operates within a defined pod covering a shared portfolio of accounts. The role contributes to portfolio-level intelligence, execution orchestration, and reactive signal aggregation – reducing context-switching for senior CSAMs and accelerating customer outcomes.

This is a talent-engine role: CSAMs are AI-first, customer-facing from month three, and grow through structured cohorts and community.



Responsibilities
 

Executive partnership and execution

  • Execute standardized executive partnership, solution health, cloud adoption, and AI acceleration tasks under direct guidance from senior CSAMs or CSU leaders.
  • Support agent and Copilot adoption motions across assigned pod accounts.
  • Complete assigned activities accurately and on time; escalate exceptions rather than independently diagnose them.

Portfolio-level intelligence and preparation

  • Maintain deep, current account context across the pod’s defined portfolio.
  • Synthesize account signals into “what’s changed / what matters now”
  • Detect risks, upcoming deliveries, upcoming milestones, and open threads.
  • Detect portfolio patterns such as recurring blockers across multiple accounts.

Execution orchestration (not delivery)

  • Track delivery and milestone progress with partners and CSAs on behalf of senior CSAMs.
  • Map dependencies across workloads and milestones.
  • Proactively flag drift before the customer raises it.
  • Coordinate remediation follow-ups across internal teams.
  • Reactive signal aggregation
  • Monitor reactive support signals – case volume, aging, repeat drivers – across the pod portfolio.
  • Aggregate reactive trends into portfolio-level views and surface early warnings of escalation risk.
  • Track follow-through on Support, IM, and Service Manager commitments; chase stalled internal owners.
  • Distill reactive noise into CSAM-ready insights, not raw data.

Operating model

  • Operate within a pod model covering a shared portfolio of accounts.
  • Work under direct oversight of the Manager and senior CSAMs assigned to the pod.
  • Limit interactions to task execution and information capture; executive partnership and account governance is led by the senior CSAM.


Qualifications
 

Required

  • Bachelor’s degree (any discipline) or equivalent early-career experience.
  • 0–2 years of professional experience in program management, customer-facing operations, technology delivery, or analytics.
  • Demonstrated comfort with AI tools and AI-first ways of working.
  • Strong written and verbal communication in English plus the language(s) required for the assigned hub.
  • Legally authorised to work in the location where this role is based - Romania, Bucharest (Legally authorised = you hold citizenship or have been granted a valid visa or work permit.) Relocation expenses are not provided as part of this role.
  • Fluency in English must be mandatory
  • Preferably also fluent in one more language - French/ German/ Italian/ Dutch/ Arabic/ Swedish/ Danish/ Norwegian

Preferred

  • Coursework or experience in program management, business operations
  • Exposure to enterprise software, cloud platforms, or B2B customer success.
  • Experience working in pod, squad, or matrixed team structures.