Administrative Operations Assistant

About the Job

Joe Taylor Restoration is seeking a highly organized and detail-oriented Administrative Operations Assistant to support our fast-paced Operations team.

This role is responsible for managing administrative tasks, incoming calls and emails, new loss assignments, documentation, data entry, reports, and operational follow-up. The ideal candidate is dependable, responsive, organized, and comfortable managing multiple priorities in a high-volume environment.

Who We Are

Joe Taylor Restoration is a leading property restoration company in the Southeastern United States. We are committed to delivering an Unmatched Service Experience® and are guided by our core values:

• Integrity Above All 
• Accountability 
• WOW Factor 
• Personal & Professional Growth

What You’ll Do

• Manage incoming calls, emails, requests, and administrative tasks.
• Answer and route calls and assist customers, vendors, insurance representatives, and internal team members.
• Monitor inboxes and respond to or escalate time-sensitive requests.
• Process and dispatch new losses, leads, assignments, and vendor program requests.
• Maintain accurate project and customer information in CRM and other systems.
• Review reports and files for accuracy, completeness, and required documentation.
• Process and distribute initial, supplemental, and final reports.
• Review files and billing-related documentation for completeness.
• Run reports and work queues to identify missing information or items requiring follow-up.
• Perform accurate, high-volume data entry.
• Track outstanding tasks and follow through to completion.
• Communicate effectively with Operations, Project Team Leaders, customers, carriers, and vendors.
• Assist Operations leadership with administrative projects and other operational needs.

Qualifications

• High school diploma or GED required.
• 2+ years of administrative, operations support, customer service, dispatch, or similar experience preferred.
• Experience in restoration, construction, insurance, or another fast-paced service industry is a plus.
• Strong organizational and time-management skills.
• Excellent attention to detail and accuracy.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office/Microsoft 365.
• Ability to learn and navigate multiple software systems.
• Ability to manage multiple priorities and meet deadlines.
• Strong follow-through and accountability.
• Ability to work independently and as part of a team.

Work Environment

This is a fast-paced, high-volume Operations environment where priorities can change throughout the day. The ideal candidate is comfortable staying organized, managing competing priorities, and responding quickly to urgent requests.