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Lead Management & Program Analyst

Summary

The incumbent serves as the Lead Management and Program Analyst for the Loan Policy Team under the Loan Policy and Valuation Section, within Loan Guaranty Service(LGY). The incumbent functions as the senior technical authority and team leader supporting GS-13 Loan Policy Program Analysts responsible for national policy development, program analysis, business process improvement, stakeholder engagement, legislative review, lender oversight initiatives, training, and strategic program management.

Clarification from the agency

This vacancy is open to Veterans, Military spouses and Individuals with disabilities as indicated by the hiring paths.

Duties

Specific duties include:

  • Facilitates and leads teams of Central Office and field personnel regarding policies, activities, and the establishment of related changes to the regulations and procedures, best practices, business process improvements and business process reengineering.
  • Reviews and provides technical assistance, correspondence, opinions, and other documentation to internal and external stakeholders as high-quality products.
  • Composes technically accurate priority correspondence to the White House, members of Congress, other Government agencies, Veterans' Service Organizations, builders and lenders; as well as attorneys.
  • Develops and delivers training to field office staff on system updates, policy and procedures, and general customer service standards.
  • Assisting in planning, organizing, and independent judgment of critical business-matters of a national lending program.
  • Analyzes precedent and highly complex problems relating to guaranteed loans submitted by field offices, lenders and other, and initiates appropriate correspondence or other means of affording proper solutions.
  • Under guidance of the Supervisory Loan Specialist, reviews audits reports and egregious referrals, with the associated loan files to recommend concurrence or disagreement with the conclusions of the Monitoring Unit or field offices.
  • Conducting assessments to ensure operational, policy-making, and external communication.
  • Supporting the Assistant Director of Loan Policy and Valuation and the Chief of Loan Policy, in both internal and external contexts to explain or defend Loan Guaranty Service's in industry meetings/conferences.
  • Processing requirements for VA guaranteed and direct loans; general mortgage lending industry experience.

Work Schedule. Full Time, Monday through Friday, 8am to 4:30pm
Compressed/Flexible: Not Available
Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.
Virtual: This is not a virtual position.
Position Description/PD#: Lead Management & Program Analyst; PD422560GS-0343-14
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not Required