Event Management Experience - Rotational Internship

ERIE EVENTS – INTERNSHIP PROGRAM

POSITION:           Event Management Experience – Rotational Internship

FACILITY:                               Erie Insurance Arena

                                              Bayfront Convention Center

                                              UPMC Ball Park

                                              Warner Theatre                    

REPORTS TO:                         Various Erie Events department heads                   

HOURY RANGE:                     Paid Opportunity 

WHO WE ARE:         

We are the hub of Erie’s spectacular downtown entertainment and cultural district, operating four unique venues right in the heart of downtown.

 At Erie Events, we are committed to feeding the future by providing opportunities for students to learn and grow through our paid internship program.

POSITION SUMMARY:                             

The Event Management Experience is a rotational internship program. This internship is a two-semester commitment, which will run through the months of September – May. This program is designed to provide hands-on learning experiences for those who are interested in careers in the hospitality and live entertainment industry. He/she will rotate and focus on various areas of the business. These areas include Box Office, Food & Beverage, Operations, Event Coordinating, and Security/Production/Guest Services Event Experience.                           

QUALIFICATIONS:     

• Junior or Senior enrolled in a university.
• Strong desire to learn along with professional drive
• Excellent verbal, written, and interpersonal communication skills
• Flexible schedule and available to work nights, weekends, and holidays.

ROTATIONAL EXPERIENCES / RESPONSIBILITIES:

Erie Insurance Arena – Food & Beverage Experience: 

He/she will work closely with the Erie Insurance Arena Concessions Operations Manager to learn and understand the following: 

• Assist food & beverage management during Erie Insurance Arena events that need assistance and problem solving.
• Work with team for event set up, which includes prep sheets and sign in sheets.
• Assist with end of event reporting and recordkeeping.
• Learn and assist with employee Arena scheduling in UKG.
• Assist management with ordering and food costing.
• Collaborate with building leaders regarding menu development.
• Assist with month end reporting and reconciliation. 

Erie Events – Box Office Experience

He/she will work closely with the Box Office to learn and understand the following: 

• Learn about Box Office operations including but not limited to sales.
• Place holds, set up presales and sales links per the show instructions.
• Observe, learn, and create a show build.
• Verify the floor is properly set/numbered correctly.
• Work with show promoters to determine if show holds can be released.
• Issue payment to promoters or collect bank Wire info to send proceeds.
• Manage complimentary tickets from the promoter.
• Prepare Box Office Statement and prepare settlements.

Erie Events –Security/Production/Guest Services Event Experience:

He/she will work closely with the Director of Safety and Security to learn and understand the following:

• Complete assigned projects and research related to safety, security, emergency preparedness, and risk management.
• Attend security meetings and briefings to gain experience in event security operations.
• Become familiar with venue access control, restricted areas, credentials, and employee/vendor access.
• Assist with reviewing incident reports and identifying trends or recurring security issues.
• Assist with monthly safety inspections of Erie Events facilities and document identified concerns.
• Assist with preparing security briefings, post orders, and event specific instructions.
• Assist with setting up and securing the Erie Insurance ramp for hockey games and other events.
• Rotate with Guest Services to learn patron assistance, customer service, ADA considerations, and crowd management.
• Rotate with Production to learn event setup, show operations, credentials, and backstage operations.
• Learn emergency evacuation, shelter-in-place, lockdown, and reunification procedures.
• Assist with security deployment planning for events.
• Learn the venue security screening process, including metal detectors, bag checks, and handheld wands.
• Assist with event risk assessments and learn how security concerns are identified and addressed.
• Review Erie Events emergency response plans and assist with updates or implementation when necessary.

Bayfront Convention Center - Event Coordination Experience: 

He/she will work closely with the Bayfront Convention Center Assistant General Manager / Sales team to learn and understand the following: 

• Complete Property Tours of Bayfront Landing.
• Attend client site visits.
• Learn the process of how to contract various events.
• How to detail an event and the distribution process.
• Learn the basics of how to prospect for Sales and how to close a sale – Sales Process 101.
• Follow up on leads for the Bayfront Convention Center.
• Develop Customer Service Skill Set
• Learn how to utilize internal CRM Sales Software – Microsoft Dynamics.
• Attend weekly BEO’s Meetings (Banquet event Order) – have thorough understanding of the processes.
• Overview of Budgets, Revenue Generation, and PACE reports.
• Sales Space overview – what fits and where – space maximization.
• Overall briefing of Sales Market Segment breakdown, goals, and accountability