Customer Service Representative (FT, Irving Texas)
Get To Know Us!
WebTPA, a GuideWell Company, is a healthcare third-party benefit administrator with over 30+ years of experience building unique benefit solutions and managing customized health plans.
What is your impact?
As a Customer Service Representative, you will be handling inbound customer calls from both providers and members related to healthcare benefits.
Key position details:
- In office at 6535 SH 161 Irving, Texas
- $18.00 per hour + Quarterly Bonus!
- Full time position
- Comprehensive Benefits
- Training Hours: Monday to Friday 8:00am to 4:30pm CST
- Work availability required: Monday to Friday with 8hr shift between the hours of 7:00am to 7:00pm CST
- Bilingual in Spanish preferred
- Must reside locally in the Dallas area to be considered
What Will You Be Doing:
- Successfully complete our training program.
- Answer inbound calls from providers and members.
- Provide resolution for questions about benefits, claims and eligibility.
- Document notes of each call to ensure all information is saved.
- Ensure adherence of Customer Service metrics
- Handle call backs and escalations as necessary.
What We Can Offer YOU!
- Medical, dental, vision, life and global travel health insurance
- 15 PTO days + 11 holidays
- Growth opportunities!
- Great in office culture
- 401(k) includes employer contribution match
- Comprehensive wellness program plus wellness dollars!