Informational Technology Admin

Job Title: Informational Technology Admin

Location: Remote

Department: Informational Technology (IT)

Reports To: IT Department Director

Type: Internship (Part-Time) (Unpaid)

Duration: 4 Months

Key Responsibilities:

• Assisting members of the organization with technical issues, troubleshooting problems, and providing timely solutions.
  
   
• Responding to user inquiries via various communication channels, including email, chat, and phone.
  
   
• Documenting and tracking technical support requests, resolutions, and best practices.
  
   
• Collaborating with team members to escalate complex issues and ensure timely resolutions.
  
   
• Managing user access to software applications by granting and removing permissions based on organizational needs.
  
   
• Collaborating with different teams to understand access requirements and implementing changes accordingly.
  
   
• Working closely with Google services, such as Google Advertisements and Analytics, to support marketing and analytical efforts.
  
   
• Assisting in the maintenance of software licenses and ensuring compliance with usage terms.

Requirements: 

• Ability to assist organization members with technical issues and troubleshooting.
  
   
• Ability to respond to user inquiries through email, chat, and phone.
  
   
• Ability to document and track technical support requests, resolutions, and best practices.
  
   
• Ability to collaborate with team members to escalate and resolve complex issues.
  
   
• Ability to manage user access and permissions for software applications.
  
   
• Ability to collaborate with teams to understand and implement access requirements.
  
   
• Ability to work with Google services such as Google Advertisements and Analytics.
  
   
• Ability to assist with software license maintenance and compliance.