Boutique Supervisor

We are looking for a passionate and results-driven Retail Supervisor to support the daily operations of our boutique while delivering an exceptional customer experience.

As a key member of the store leadership team, you will lead by example on the sales floor, inspire and coach team members, and contribute directly to achieving sales and operational objectives. This role is ideal for a hands-on retail professional who thrives in a fast-paced environment and enjoys building strong customer relationships while driving business performance.

Sales & Customer Experience

• Deliver an outstanding and personalized customer experience during every interaction.
• Actively engage customers, identify their needs, and provide tailored product recommendations.
• Achieve individual sales goals and support the team in reaching store targets.
• Maximize sales opportunities through effective upselling and cross-selling techniques.
• Build lasting customer relationships to encourage loyalty and repeat business.
• Resolve customer concerns professionally and ensure a positive outcome.
• Maintain strong product knowledge to confidently assist customers and enhance their shopping experience.

Store Operations

• Support all opening and closing procedures in accordance with company standards.
• Ensure the sales floor is well-stocked, organized, and visually appealing at all times.
• Oversee product replenishment and stock rotation.
• Assist with inventory management, cycle counts, and stock accuracy.
• Process transactions accurately and efficiently.
• Ensure compliance with company policies, operational procedures, and safety standards.
• Maintain a clean, organized, and welcoming store environment.

Team Leadership

• Lead by example and maintain a strong presence on the sales floor.
• Coach and motivate team members to achieve sales and customer service goals.
• Provide ongoing feedback and support to drive individual and team performance.
• Assist with onboarding and training new employees.
• Foster a collaborative, positive, and customer-focused team culture.
• Support the Store Manager with daily supervision and delegation of responsibilities.

Performance & Business Results

• Monitor key performance indicators including sales, conversion, average transaction value, and units per transaction.
• Identify opportunities to improve business performance and customer satisfaction.
• Support the execution of action plans to achieve sales and operational objectives.
• Contribute to the overall success and profitability of the store.

Qualifications

• 2+ years of retail leadership experience in a Supervisor, sales associate or similar role.
• Proven ability to drive sales and deliver exceptional customer service.
• Strong interpersonal skills.
• Excellent communication and problem-solving abilities.
• Strong organizational skills with attention to detail.
• Ability to multitask and adapt in a dynamic retail environment.
• Flexibility to work weekends, evenings, and holidays as required.
• Proficiency with POS systems and retail technology is preferred.