Unit Manager, Team Member Services

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a Unit Manager, Team Member Services (TMS) in our Ground Handling Department. The primary responsibility of the position is to plan, direct, supervise, and coordinate work activities of subordinates and staff in the TMS office in accordance with established policies and procedures. The successful candidate will have previous experience in a busy office environment and proven success as a team leader with the ability to preplan. This position will report to the Department Manager, Team Member Services.

Essential Duties:

Oversight of the TMS office and station training department

Administrative duties to include daily/weekly/monthly reports relating to staffing, workman’s compensation, dependability, airport badge accountability, and mandatory training documentation

Prepare and maintain employment records related to events such as hiring, termination, leaves, transfers, promotions

Compile and prepare reports and documents pertaining to personnel activities

Represent organization at worker’s compensation hearings and investigations

Maintain all work schedules, vacation schedules, payroll processing, and corrective action for dependability

Keep company goals and customer expectations in mind when overseeing daily operations

Coach and provide career development to the staff

Correct non-compliant behavior and impose disciplinary action as required

Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines

Job Qualifications and Competencies:

Previous experience in a busy office environment

Proven success as a team leader with ability to preplan

Ability to work independently, set and meet own deadlines

Able to defuse conflicts among team members and administer corrective action as necessary

Extensive knowledge of Microsoft Office Suite

Prior experience with internal controls processes for accountable items

Preferred Qualifications:

Previous management experience in an airport hub environment

Bachelor’s Degree in Business Management or related field

Familiarity with Roster Apps

Knowledge of Worker’s Compensation Guidelines and Processes

Work Environment:

Standard office environment, use of telephones, computers, and other office equipment

Some travel may be required

Airport ramp environment, subject to varied weather conditions and elevated noise levels

All shifts including weekends, nights, holidays and/or irregular shifts

Physical Requirements:

Occasional lifting up to 25 pounds

The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network.  Medical and dental available.

Starting Rate:

$55,500.00/Annual Salary

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. ​

In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.