Digital Operations Specialist

Digital Operations Support and Development Specialist

Internship Position

Department: Digital Operations and Marketing
Location: San Angelo, Texas
Employment Type: Internship
Reports To: Chief Digital Officer and Director of Marketing

Position Summary

The Digital Operations Support and Development Specialist Intern works with VGI Technology's Digital Operations and Marketing teams to develop, improve, test, and support software applications, digital tools, business automations, system integrations, dashboards, and reporting solutions.

This is a hands-on technology internship. Interns will work on practical business projects rather than observation-only assignments. Projects may involve internal business applications, customer-facing software, artificial intelligence, APIs, databases, reporting, workflow automation, websites, and integration between business systems.

The internship is designed to give students experience taking a business requirement from initial discussion through research, prototyping, development, testing, documentation, and implementation.

What the Intern Will Do

Interns may participate in assignments such as:

Application Development: Help design, build, test, and improve internal business applications and customer-facing software.

AI-Assisted Development: Use approved artificial intelligence tools and development resources to assist with research, prototyping, coding, troubleshooting, analysis, and application functionality.

Business Process Automation: Identify repetitive or manual processes and help develop workflows and automations that make those processes faster and more reliable.

Systems Integration: Work with APIs, databases, and other integration technologies to exchange information between business applications.

Data Analysis and Reporting: Use tools such as Microsoft Excel, Power BI, SQL, and Python to organize business data, analyze results, identify trends, and create reports and dashboards.

Business and Financial Analysis: Assist with projects that use operational and financial data to evaluate costs, revenue, efficiency, resource utilization, performance, and other business metrics.

Dashboard Development: Build or enhance management dashboards that convert operational and business data into useful information for decision-making.

Website and Marketing Technology: Support website applications, digital marketing tools, campaign reporting, customer communications, and related technology initiatives.

Requirements Analysis: Meet with business users to understand a problem or opportunity and translate those requirements into a technical solution, prototype, or development plan.

Application Testing: Test new and existing applications, reproduce reported problems, document defects, validate corrections, and help ensure software performs as expected.

Troubleshooting and Support: Investigate software, data, integration, and workflow problems and help develop practical solutions.

Technical Documentation: Create documentation for applications, workflows, integrations, testing procedures, configuration, and user instructions.

Project Support: Participate in active technology projects and help coordinate assigned work from initial requirements through completion.

Examples of Internship Projects

Depending on current company priorities and the student's skills, an intern could be asked to:

Build a dashboard that combines operational and financial information for management.

Automate a manual Excel or reporting process.

Develop or enhance an internal web application used by VGI employees.

Create an API integration between two business systems.

Analyze business data using SQL, Excel, Power BI, or Python and present the findings.

Help develop an AI-enabled feature for an existing VGI application.

Test a new customer-facing application and document defects and recommended improvements.

Create a workflow that eliminates repetitive data entry.

Assist with reporting from CRM, ERP, marketing, project-management, or other business systems.

Develop technical and user documentation for a newly implemented application or process.

Learning Objectives

Through the internship, the student should gain practical experience in:

Translating real business problems into technology solutions.

Understanding how technology affects cost, revenue, productivity, efficiency, and business decision-making.

Developing and testing software in a professional business environment.

Working with structured business data and databases.

Using APIs to connect different technology platforms.

Applying data analytics and visualization to business questions.

Using artificial intelligence responsibly as a professional productivity and development tool.

Understanding cybersecurity, privacy, identity, access control, and data-governance considerations.

Communicating technical information to both technical and nontechnical stakeholders.

Managing assignments, priorities, deadlines, documentation, and deliverables.

Presenting completed work and explaining its business value.

Financial Literacy and Business Relevance

Although this is primarily a technology and digital-operations internship, students will gain exposure to the financial implications of technology decisions.

Projects may require interns to work with financial and operational data, analyze costs, evaluate process efficiency, measure the impact of automation, develop management reports, and understand how technology investments contribute to organizational performance.

This provides an opportunity for students to connect technical skills with fundamental business concepts such as revenue, expense, profitability, productivity, return on investment, resource allocation, budgeting, and data-driven decision-making.

Desired Academic Background

The internship is appropriate for students pursuing a bachelor's degree in areas such as:

Computer Science

Computer Information Systems

Management Information Systems

Data Analytics

Cybersecurity

Business Analytics

Finance or Accounting with strong technology/data skills

Other related technology or business disciplines

A completed degree is not required for internship candidates.

Desired Technical Skills

Candidates should have coursework, experience, or a strong interest in several of the following:

Python

SQL

JavaScript or comparable programming languages

Microsoft Excel

Power BI or other business-intelligence tools

Databases

REST APIs and system integrations

Web application development

Artificial intelligence and generative AI

Source control

Application testing

Technical documentation

Experience with technologies such as React, Node.js, .NET, cloud platforms, Docker, GitHub, and CI/CD is beneficial but not required for every internship assignment.

Professional Skills

Successful interns should demonstrate:

Strong analytical and problem-solving abilities.

Curiosity and willingness to learn new technologies.

Good written and verbal communication.

Organization and attention to detail.

Ability to manage assigned priorities and follow through on commitments.

Ability to work independently when appropriate while seeking guidance when needed.

Ability to collaborate with technical and nontechnical employees.

Professional handling of company and customer information.

Supervision and Responsible Technology Use

Interns will work under the direction of VGI Technology leadership and designated project stakeholders.

Interns may participate in the development and testing of real business solutions; however, material production changes, external product releases, access to sensitive information, and other significant system changes require appropriate review and authorization.

Students will also be expected to follow VGI Technology standards for security, privacy, access control, data quality, software quality, and responsible use of artificial intelligence.

How Success Will Be Measured

Intern performance will be evaluated based on:

Product Delivery — Produces functional and maintainable work that addresses assigned requirements.

Operational Impact — Contributes to improved workflows, reduced manual effort, stronger integrations, or better access to information.

Quality and Security — Tests and documents work appropriately while protecting company and customer information.

Communication and Professionalism — Communicates progress, questions, findings, and technical information clearly and professionally.

Problem Solving — Demonstrates the ability to investigate problems, evaluate alternatives, and develop practical solutions.

Adaptability — Learns and effectively applies new technologies, development tools, and business concepts as project needs evolve.

Internship Experience

VGI Technology intends this internship to provide students with meaningful, portfolio-worthy professional experience. Interns will have the opportunity to see how software development, artificial intelligence, data analytics, financial information, marketing technology, and business operations work together inside an operating technology company.

The objective is for students to leave the internship with more than exposure to technology—they should be able to demonstrate projects they contributed to, explain the business problems those projects addressed, describe the technologies and methods they used, and articulate the measurable or practical value their work created.

VGI Technology, Inc.
San Angelo, Texas
Connecting and protecting our communities using innovative technologies while providing an exceptional customer experience.