Service Coordinator

Position Summary

Complete service coordination activities for consumer caseload. Perform related duties as assigned and that incorporate the independent living philosophy and consumer choice/control within the service coordination operational structure.

Essential Job Functions/Duties

Service Coordinator

• Responsible for initial and on-going service coordinator education and training required to assure expected performance levels and to meet quality assurance and corporate compliance.

• Responsible for being knowledgeable of requirements, regulations, policies, procedures and all aspects related to Quality Assurance & Corporate Compliance.

• Conduct scheduled and as needed phone calls to and from consumers.

• Conduct home visits in consumer’s home.

• Complete intakes as assigned.

• Complete annual re-certifications/re-assessments as required.

• Complete MCO documentation Ex. Notes, Authorizations, Person Centered Service Plans

• Conduct tasks required by MCO in a timely manner

• Complete Weekly Units Billing Reports as required.

• Document all service coordination activities as required.

• Home Mods- DME procedures.

• Complete incident reports and investigations.

• Conduct on-going calls/contacts with PAS Providers, other Providers, Service Coordination Entities, CIL’s and contractors.

• Complete and send required notices and documentation to PAS providers, other providers, service coordination entities, CIL’s and contractors as required.

• Establish positive rapport and professional relationships with CIL’s. PAS Providers, NHT entities, other service providers, contractors, MCO, SC Entities, Etc.

• Establish positive rapport and professional relationship with consumers and consumer representatives incorporating consumer choice and independent living philosophy.

• Complete documentation and reports accurately and in a timely manner.

• Conduct activities required to assist the consumer in meeting their service needs and promoting their independence.

• Educate the consumer on options, choices and responsibilities in regard to home and community-based services.

Competencies

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Analytical – Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures. Report writing required to produce analytical and technical reports in an appropriate format.

Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternatives.

Project Management – Develops project plans; Coordinates projects; Communicates changes and programs; Completes projects on time and budget; Manages project team.

Teamwork – Balances team and individual responsibilities; Able to build morale and group commitments to goals and overcomes resistance, especially during change; Delegates work assignments; Gives authority to work independently.

Managing People – Including staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates’ activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates’ skills.

Cost Consciousness – Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.

Organizational Support – Enforces and follows policies and procedures; Supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity; Develops strategies to achieve organizational goals.

Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Dependability – Responds to management direction; Takes responsibility for actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.

Confidentiality- Exercises good judgment in safeguarding all confidential or sensitive information. Including consumer Protected Health Information (PHI).

Minimum Job Requirements

1. Have a Bachelor’s degree including or supplemented by at least 12 college level credits on sociology, social welfare, social work, psychology, gerontology or another behavioral science.

2. A combination of experience and training which adds up to 4 years of experience, and education which includes at least 12 semester hours of college-level courses in sociology, social work, social welfare, psychology or gerontology or other social science.

Experience includes: Coordinating assigned services as part of

treatment plans, teaching living skills, aiding in therapeutic activities, providing socialization opportunities for individuals.

3. Must have required training, including at a minimum: DHS Service Coordinator training, MCO specific trainings. Each service coordinator will be required to have a minimum of 40 hours of training during the first year of employment and 20 hours annually.

4. A combination of case management, service coordination and/or HCBS program participant experience.

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QUALIFICATIONS: An individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports utilizing business English, spelling, grammar and punctuation. Ability to speak before groups.

REASONING ABILITY: Able to solve problems and deal with variables in situations where only limited standardization exists.

COMPUTER SKILLS: Knowledge of basic computer principles; Databases software; Internet software; Project Management software; Spreadsheet and Word Processing software.

OTHER SKILLS AND ABILITIES: Demonstrated knowledge and application of Independent Living Philosophy; Ability to travel, as needed.

PHYSICAL DEMANDS: While performing the duties of this position, the employee must be able to perform essential functions of the job with or without accommodations in order to meet the physical demands of the position.

WORK ENVIRONMENT: The noise level in the work environment is usually moderate.

General Expectations

• Submit to initial Criminal and Child Clearances and periodically as required thereafter.

• Maintain current driver license.

• Maintain adequate vehicle insurance (if applicable).

• Be able to routinely travel throughout applicable regions within ABI service area.