Systems Integration Senior Specialist

Big Brothers Big Sisters of Eastern Missouri is a growing organization and always focused on taking the best care of its many constituents. It is the sixth largest affiliate in the nation and a leader in quality service. It focuses its services on youth ages 5-25. Our Mission: We build trusting and enduring relationships that encourage and support young people

Position: Systems Integration Senior Specialist

POSITION PURPOSE: The Systems Integration Senior Specialist serves as a collaborative partner to staff across the organization, building strong relationships to understand program, operational, and systemic needs. Approximately 60% of the role involves needs assessment, problem solving, training, technical support, and relationship management, while 40% focuses on system administration, integrations, and solution implementation.

Core Job Responsibilities
Collaborate with Staff to Support and Improve Agency Systems:
• Build effective working relationships with staff across departments
• Translate agency needs into practical system improvements and technology solutions
• Balance competing needs while navigating organizational context and nuance
• Serve as a trusted advisor who helps staff make effective use of technology to support agency goals

Co-administer two Salesforce CRM instances for 50+ users:
• Maintain user accounts, clean data, manage workflows, and complete other routine tasks
• Build and maintain reports and dashboards for internal users
• Onboard, train, and troubleshoot with staff as needed

Build and manage workflows with key agency applications (FormAssembly, Zapier, and others):
• Create and maintain forms and connectors between FormAssembly and Salesforce instances
• Develop and maintain connections between other agency applications utilizing Zapier
• Troubleshoot all connection errors in a timely manner to minimize workflow disruption

Manage technology projects for continuous improvement:
• Coordinate evaluation, planning, and completion of new development requests as assigned
• Create and update documentation, video walkthroughs, and other just-in-time training content to support ongoing user learning

Serve as a key member of the agency’s information technology support team:
• Work in collaboration with team members to complete IT troubleshooting, updates, upgrades, and enhancements
• Respond to needs of staff and partners in a timely and professional manner

JOB COMPETENCIES & AGENCY VALUES
Job Competencies

• Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; talks and acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect; truly values their perspective.
• Planning - Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.
• Problem-Solving - Solves difficult problems with effective solutions; asks thoughtful questions to analyze problems, identify needs, and uncover root causes; can see underlying or hidden problems or patterns;  evaluates pros, cons, risks, and benefits of different solution options; balances organizational context and competing priorities when recommending solutions.
• Technical Learning - Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge as well as business skills; does well in technical courses and business seminars.

Agency Values

We Center Youth (the Individual and their Family) 
• We prioritize the needs and the safety of youth and families in our decision-making, actions, and owning our outcomes. 
• Listen to, learn from, and support youth to be experts of their own lives and futures. We develop with youth, not for youth. 
• We welcome all youth regardless of race, color, religion, sex, gender, sexual orientation, gender identity or expression, or ability. We respect and affirm young people’s personhood, unique abilities, contributions, and ideas.

We Progress and Grow Intentionally 
• We strive to improve our services and impact in our community.
• Demonstrate intention by choosing partnerships, making decisions, and using language that aligns with where we want to go. 
• We use creativity, innovation, and continuous learning to engage as many stakeholders as possible.

We Cultivate Belongingness  
• We encourage everyone to be their authentic selves, and we strive to cultivate an environment where all youth, families, staff, board members, mentors, and community partners feel respected, valued, and accepted.  
• We bring participants together to provide an environment where they feel like they belong. We bridge gaps to drive agency-wide connections and partnerships. 
• Make opportunities to enjoy time together in meaningful ways.

We Commit to Access & Opportunity Principles 
• Recognize and affirm the diverse backgrounds and lived experiences of all our stakeholders – youth, families, donors, mentors, staff, vendors, and community partners. 
• We amplify the voices of individuals who have historically and systemically been denied opportunities to affect change. We know our organization will continue advancing when we seek diverse viewpoints. 
• Progress Access, Belonging, and Opportunity through continual learning and providing opportunities for our stakeholders to contribute to our mission.

We Succeed When We Collaborate and Communicate  
• Through strong communication between our staff, mentors, youth, parents, board members, and partners, we build impactful connections. Relationship building is at the core of our work. 
• We provide opportunities for staff and program participants to express their experiences, with the goal of advancing the organization and making improvements to support our communities.
• We commit to building and sustaining effective collaboration throughout the organization. To do so, we must incorporate clear, inclusive communication in all our efforts.

QUALIFICATIONS, EXPERIENCE, & SKILLS
QUALIFICATIONS
● Bachelor’s degree or equivalent years of experience in related field and four (4) years of experience in systems administration, operations improvement, project coordination, technology support, or a related field required
● Demonstrated proficiency with Salesforce, FormAssembly, Zapier, or other integration tools preferred
● Strong problem-solving and creative thinking skills, with a track record of identifying and implementing effective solutions
● Experience working in or with nonprofit organizations highly desired

RELEVANT EXPERIENCE
● Project management, including planning, documentation, and implementation
● Leading cross-disciplinary teams, conducting needs assessments, or facilitating conversations that clarify business requirements and priorities
● Database administration, including user management, data hygiene, and workflow automation
● Building and maintaining reports and dashboards in Salesforce, Tableau, Excel, or related
● Building integrations and connections using cloud-based integration tools
● Providing technical support and training to non-technical staff

SKILLS & ABILITIES

Interpersonal & Organizational Skills
● Excellent communication and collaboration skills, especially with non-technical stakeholders
● Ability to train and support staff with varying levels of technical proficiency
● Skilled at asking thoughtful questions and identifying root causes before recommending solutions
● Patience and composure when working through complex or stressful issues
● Demonstrated ability to take initiative, set goals, and follow through with minimal supervision

Project & Process Management
● Ability to plan and manage multiple projects simultaneously, with attention to detail and deadlines
● Skilled in evaluating and implementing new technologies to improve agency efficiency
● Strong documentation skills for maintaining system and process records
● Self-directed and proactive work style, with the ability to manage tasks and projects independently while seeking guidance when needed

Technical Skills
(Candidates with some combination of these skills will be considered as long as they can demonstrate a capacity to learn and apply new technical skills easily)
● Understanding of Salesforce architecture, including objects, fields, workflows, and permissions
● Proficiency in data management, including deduplication, validation, and import/export processes
● Ability to troubleshoot and resolve integration errors across platforms
● Familiarity with low-code/no-code automation tools
● Competence in creating training materials (written and video) for end users

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS
• Technology/computer skills needed. Proficient in the following platforms: Microsoft Office Suite (specifically Word, Excel, & Teams), Outlook, and SharePoint. Must be able to navigate video-based meeting software. Experience using data management systems required. Must have comfort with learning new cloud-based applications.
• Routine and flexible office environment with the ability to work away from the office and beyond regular work schedules when needed to complete the work.
• Must have reliable transportation.

Typical Profile of a Big Brothers Big Sisters Team Member:
• Someone who knows how to make things happen.
• A thinker who can participate in a team environment to create and execute on new projects and goals.
• A self-starter. 
• Someone who understands what it means to “take ownership” and run with it.
• A planner who can map out the steps to success and follow through.
• Someone who is adaptable and quick on their feet.
• Someone who is curious – always on the lookout for the next opportunity, to create and/or improve.

COMPENSATION AND BENEFITS
● Salary will be based upon professional and academic experience (salary range - $47,000-$50,000)
● Immediate and 100% coverage on health and dental insurance.
● Life insurance, short term and long-term disability insurance following the first ninety (90) days of employment.
● 401(k) – 3% match per year following first year of employment.
● .625 cents reimbursement on business miles and 100% of out of office parking for business meetings, etc.
● After ninety (90) days staff will receive five (5) days of paid vacation and ten (10) days of paid vacation after one (1) year of service. 
● Accrue one (1) day per month of sick leave (can also be used for family illnesses) – can carry up to thirty (30) days of sick leave.
● Two (2) personal days per year following the first ninety (90) days of employment.
● Annual raises based on performance, culture, and agency’s ability.
● Eleven (11) paid holidays.

Equal Employment Opportunity
BBBSEMO provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual orientation, or non-disqualifying physical or mental handicap or disability.

Americans with Disabilities Act
Applicants as well as employees who are or become disabled must be able to perform the essential duties & responsibilities either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

www.bbbsemo.com – Find on Facebook, Twitter and Instagram at @bbbsemo.