AT&T Customer Representative

Become the friendly face of mobile sales with Berhane Management Group. As a sales and business consulting firm, we're hiring an AT&T Customer Representative in Chattanooga to serve as a tech ambassador, providing clear guidance and building customer confidence through every sales interaction.

As an AT&T Customer Representative, you'll be nurtured through every step of our mobile services campaign by experienced professionals who genuinely want you to succeed. We'll cheer the AT&T Customer Representative to learn to assist with sales activations, answer service questions with growing confidence, and manage account updates thoughtfully, all within a positive culture that feels like home and values their unique contributions.

Day-to-Day Duties of the AT&T Customer Representative:

• Provide frontline support by addressing residential customer inquiries and driving sales for AT&T wireless plans and account updates.
• Assist customers in selecting and purchasing cell phones, recommending devices and plan options that fit household needs.
• Answer questions about billing, features, and device setup while keeping the conversation sales-focused
• Work alongside your team and leadership on the sales floor to hit daily and weekly sales goals
• Track sales, customer conversations, and account updates accurately in CRM systems
• Present current AT&T promotions and upgrade options during every customer interaction
• Follow up on service or activation issues with internal teams to close the sale and complete the transaction
• Share customer feedback and local sales trends to help improve sales approach and results

What We’re Looking For in an AT&T Customer Representative:

• High school diploma or GED
• Experience working with customers (sales, retail, customer service, or tech support is helpful but not required)
• Comfortable talking to people, answering questions, and asking for the sale
• CRM proficient, capable of maintaining organized, actionable records that support service tracking, activation forecasting, and campaign reporting
• Organized, dependable, and able to keep up in a fast-paced, goal-driven environment