Client Operations Associate - West Coast Remote

At River we are building the world’s most trusted financial institution to empower people to take ownership of their financial lives through bitcoin, the world’s only incorruptible digital asset. We believe in a future where every person will have bitcoin savings, and every business will have bitcoin on the balance sheet. We obsessively design and build delightful products that help our clients buy, sell, secure, and use bitcoin.

When hiring, we look for candidates who demonstrate the ability to think clearly, communicate effectively, and get things done. We value people who are able to think and build for the future without forgetting the lessons of the past.

River is growing quickly and has raised more than $50 million from leading investors, including Goldcrest, Kingsway, Polychain, M13, DG, and Valor. We have also released our company's financials and proof of reserves publicly, so all of our clients and employees can verify the robustness and growth of the business themselves.

What you will do

Directly interface with clients to manage questions and feedback about our products and services

Analyze and identify trends in client activity and inquiries

Identify and develop operational efficiencies to scale the business and processes

Refine the business rules, automations, and communication methods across Client Operations

Act as a liaison between clients and our various internal teams–Relationship Management, Engineering, Financial Operations, Risk Management, and Client Services–to support business needs, improve the product, and enhance the client experience

What we look for in you

Ability and interest to work in a fast-paced fintech startup environment

High agency self starter

Collaborate and problem-solve well

Customer-facing experience preferred

Great communicator, conversationalist

Highly adaptable; able to shift focus on the fly and balance many tasks

Ability to identify trends in data and make decisions based on analyses

Excel/Google Sheets, SQL, product management experience a plus, but not required

Preference to candidates with a degree in Communication, Business Finance, Business Operations, Business Marketing, or Information Systems

Salary and benefits

Salary: $70,000 - Full Time

Competitive compensation and equity

Unlimited PTO

Medical, dental, and vision insurance

401k

Fully remote option - West Coast only (PST)

Interview Process

Screening Video Call (20 minutes)

Role specific interview block (1 hour with 2 River employees)

Prompted Assignment

Culture & Executive Interview (1 hour block with 2 River employees)