Operations Coordinator

Operations & Client Experience Coordinator

Full-Time | In-Person | North Miami Beach, FL | $20–$22/hour

Start Your Career With a Growing South Florida Business

Aventura Mattress is a luxury mattress and fine bedding boutique serving homeowners, interior designers, and high-end residential clients throughout South Florida.

We are looking for a motivated, highly organized, and responsible Operations & Client Experience Coordinator who wants to gain hands-on business experience and grow professionally within our company.

This is an excellent opportunity for a student nearing graduation or a recent graduate interested in business operations, management, logistics, hospitality, customer experience, or entrepreneurship.

Previous operations management experience is not required. We will train the right candidate.

What You'll Do

Coordinate customer orders from the completion of a sale through final delivery

Communicate professionally with clients, interior designers, vendors, and our internal team

Track purchase orders, product status, and expected arrival dates

Coordinate incoming merchandise and warehouse preparation

Schedule customer deliveries and assist with delivery route coordination

Coordinate building requirements including COIs, elevator reservations, and delivery instructions

Maintain accurate customer and order information in our CRM and business systems

Follow up with clients after delivery to ensure an exceptional experience

Identify operational issues and help resolve them before they affect the customer

Work closely with company leadership and gain exposure to the day-to-day operations of a growing small business

What You'll Learn

This position provides hands-on experience in:

Business operations

Logistics and order management

Vendor management

CRM and business systems

Customer experience

Luxury retail

Problem-solving and decision-making

Cross-functional communication

Who We're Looking For

You may be a great fit if you are:

Highly organized and detail-oriented

Responsible, dependable, and accountable

A strong communicator

Professional and comfortable interacting with clients

Able to manage multiple priorities

Comfortable with technology and willing to learn new software

A proactive problem-solver

Interested in learning how a growing business operates

Motivated by professional development and increased responsibility

Students and graduates in Business Administration, Management, Hospitality Management, Operations, Supply Chain/Logistics, Marketing, or related fields are encouraged to apply.

Experience in customer service, hospitality, administration, retail, logistics, or a similar environment is a plus, but not required.

Compensation & Career Growth

Starting compensation: $20–$22 per hour, based on experience.

The position includes structured training and an initial performance evaluation period.

As you develop the ability to independently manage the responsibilities of the position, there is opportunity for increased compensation, performance incentives, and advancement into an operations leadership role.

We are looking for someone who wants more than a temporary job. Our goal is to develop the right person into an important member of our team as Aventura Mattress continues to grow.

Schedule & Location

Full-Time | In-Person

Aventura Mattress
15516 Biscayne Blvd
North Miami Beach, FL 33160

Weekend availability is required.

How to Apply

Please submit your résumé along with a brief introduction telling us why you believe you would be a strong fit for a position requiring organization, client communication, problem-solving, and responsibility.

We look forward to meeting candidates who are excited to learn, contribute, and grow with Aventura Mattress.