IT Service Desk Technician
- Responsible for providing technical expertise in subject matter to a level of maintaining optimal efficiency within the agency at all times; remains current in subject matter through training and other methods of professional development.
- Effectively communicates thoughts, ideas and information to colleagues, vendors and civilians as well as actively listens to others. Effectively communicates with appropriate technical support personnel, vendors, other agency IT personnel and others to solve technical problems and maintains optimum operational status of equipment.
- Associate's Degree in related field required.
- High school diploma or equivalent (GED) and 2 years' experience in field of technology accepted in lieu of Associate's Degree
- 1 year experience in a field of technology required.
- Valid Florida driver license required.
- Must pass MCSO 8-hour Driver Improvement Course.
- Must attain ITIL Foundations, and HDI Support Center Analyst certifications within one year probationary period
- CompTIA certification, ITIL experience and Networking experience preferred.