Client Support Specialist
About the Role
Looply is looking for a detail-oriented and reliable Client Support Specialist to support luxury business in Los Angeles. You will work closely with our field team and customers to make sure appointments, information, and follow-ups are handled accurately and efficiently.
What You’ll Do
- Coordinate customer appointments, confirmations, rescheduling, and day-to-day communication before and after in-home visits.
- Support our field team by preparing customer, appointment, and item information and ensuring they have what they need for each visit.
- Track customer cases and follow up on pending items, including appointment status, item handoffs, customer responses, and next steps.
- Assist with customer inquiries and provide a professional, responsive experience throughout the buyback process.
- Coordinate unexpected situations such as cancellations, delays, schedule changes, or incomplete customer/item information, and escalate issues when needed.
- Maintain accurate records and work closely with both our Los Angeles and teams in other regions to keep information and workflows organized.
What We’re Looking For
- 1–3 years of experience in customer support, business support, retail, luxury, e-commerce, or a related role preferred.
- Strong organizational skills and attention to detail, with the ability to manage multiple customer cases and follow-ups at the same time.
- Strong communication and interpersonal skills; comfortable communicating with both customers and internal teams.
- Professional working proficiency in English, Mandarin Chinese preferred
- Comfortable using spreadsheets, calendars, CRM or other business systems; able to learn new tools quickly.
- Reliable, responsive, and comfortable working in a fast-moving, early-stage environment where priorities may change.
Must be legally authorized to work in the United States.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person