You are viewing a preview of this job. Log in or register to view more details about this job.
Email

Position:  IT Asset Manager (Ref: 18626)

Location:  Little Rock, AR USA, 72205

Salary:  $25.18/hr.

Duration:  10 Months 8 Days - Contract

Openings:  1

Deadline:  08/26/2026

Description:

***Onsite with statewide field travel

 

We are seeking an experienced IT Asset Manager and Field Support Technician to oversee enterprise hardware/software lifecycle operations and deliver hands-on deskside and field technical support across multiple regional offices. This role blends ITAM governance, software compliance, and end-user hardware troubleshooting.

 

Key Responsibilities

  • IT Asset Lifecycle Management: Manage IT hardware and software assets from initial procurement and provisioning through maintenance to secure decommissioning.
  • Software Asset Management (SAM): Track software license utilization, verify license allocation requests, prevent over-licensing, and support vendor audit readiness.
  • Inventory & CMDB Tracking: Maintain the Asset Management Database (AMDB/CMDB) to ensure accurate, real-time inventory visibility across remote and onsite teams.
  • Procurement Support: Collaborate with fiscal and procurement teams to review renewals, support purchasing, and evaluate hardware/software pricing.
  • Governance & Workflows: Enforce ITAM policies, asset approval protocols, and automated tracking workflows.
  • End-User & Field Support: Provide hands-on hardware/software support for Windows 11 desktops, laptops, and iOS/Android mobile devices.
  • Troubleshooting & Infrastructure: Assist field offices with system imaging, LAN connectivity troubleshooting, and local technical issues.
  • Ticketing & Reporting: Manage tickets and document system architectures in the service portal; generate routine reports on asset utilization, compliance risk, and refresh cycles.

 

Required Qualifications

  • 3+ years of experience in Helpdesk or Field Technician support
  • 3+ years of experience in End-User Hardware Support (laptops, desktops, peripherals, mobile devices)
  • 3+ years of experience in IT Asset Management (ITAM) and ITSM platforms
  • 3+ years of experience in software deployment, patching, and maintenance
  • Working knowledge of Windows 11 OS, Active Directory administration, and mobile device management (MDM)
  • Strong customer service orientation and clear communication skills for technical and non-technical staff
  • Valid Driver’s License and active auto insurance (required for regional field travel)

 

Preferred Qualifications

  • Industry certifications: CompTIA A+, ITIL v4, CSAM, CHAMP, or equivalent
  • Experience using Freshservice ITSM/ITAM and NinjaOne RMM
  • Google Workspace administration experience
  • Bachelor’s degree in computer science, Information Systems, Business Administration, or related discipline

 

Work Environment & Travel

  • Standard 8-hour workday, 5 days per week.
  • Onsite base office with an average of 2 days per week of regional travel to field locations using an organization-provided fleet vehicle.

 

Required / Desired Skills

  • IT Asset Management Required - 3 Years
  • ITSM/ITAM tool administration Required - 3 Years
  • Helpdesk or Field Technician Support Required - 3 Years
  • Software installation and maintenance Required - 3 Years
  • End-User Hardware Support Required - 3 Years
  • A+/CSAM/CHAMP/ITIL related certification Required - 1 Years
  • NinjaOne RMM Required - 1 Years
  • Freshservice ITSM Required - 1 Years