Billing Specialist

    Research unmatched customer shipment transactions to determine the appropriate purchase order (PO) number and cost center allocation.

   Identify customer-specific behaviors and determine the root causes of billing and transaction issues.

   Develop and implement solutions to resolve identified issues and improve billing accuracy.

   Participate in daily and weekly billing team meetings to review performance metrics, outstanding issues, and workflow priorities.

   Maintain a productive, collaborative, and positive team environment that supports department goals and responsibilities.

   Demonstrate knowledge of financial processes, systems, internal controls, and related billing work streams.

   Respond to non-standard requests from vendors and customers and provide accurate, timely resolutions.

   Review billing-related information and transactions to ensure accuracy and compliance with established processes.

   Collaborate with internal teams and external customers or vendors to resolve discrepancies and support efficient billing operations.

CRITICAL INFORMATION

   This is a fully remote position.

   The role requires strong attention to detail, analytical problem-solving skills, and the ability to manage billing issues independently.

   Employees must be comfortable working with financial information, billing systems, transaction data, and customer/vendor inquiries.