Treasury Customer Service Representative 6-9

Are you looking for a rewarding career that offers continuous learning, meaningful work, and a supportive team environment? If you enjoy helping others, communicating with people, and developing new skills, Treasury’s Tax Administration Services Bureau- Individual Income Tax Division may be the perfect place for you.

The primary function of the Treasury Customer Service Representative is to provide customer service to taxpayers through verbal and written communication and to review and process tax forms and correspondence.  Extensive phone and computer work are required.

Education
Educational level typically acquired through completion of high school.

Experience

Treasury Customer Service Representative 6
One year of experience responding to customer inquiries and resolving problems.

Treasury Customer Service Representative 7
Two years of experience responding to customer inquiries and resolving problems, including one year equivalent to a Treasury Customer Service Representative 6.

Treasury Customer Service Representative E8
Three years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 6 or one year equivalent to a Treasury Customer Service Representative 7.

Treasury Customer Service Representative 9
Four years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 7 or one year equivalent to a Treasury Customer Service Representative E8.

Closing Date 8/24/2026 11:59 PM Eastern