Healthcare Operations Intern

Healthcare Operations & Process Improvement Intern – Oaklin Lane

Oaklin Lane | Paid Internship

Location: Remote, United States

Employment Type: Paid internship

Schedule: Part-time during the academic year or full-time during the summer

About Oaklin Lane

Oaklin Lane is building a new model for pediatric therapy: comprehensive, multidisciplinary care that makes it easier for children to receive the support they need and for therapists to do the work they love. Our clinics bring speech, occupational, physical, feeding, and sensory therapy together under one roof.

We are growing quickly and building the systems and processes required to deliver a consistently excellent experience across locations.

Learn more:

Oaklin Lane: https://www.linkedin.com/company/oaklin-lane/

The Pediatric Collective: https://www.linkedin.com/company/tpcollective/

About the Role

We are seeking a Healthcare Operations & Process Improvement Intern to help make care easier to access and our clinics easier to operate. You will own a defined operational workstream and work closely with company leaders to understand a problem, analyze its root causes, design a practical solution, and support implementation.

This role is ideal for someone who enjoys getting into the details of how work actually happens and making it better.

Responsibilities

Map patient, therapist, and administrative workflows

Analyze scheduling, capacity, intake, authorizations, documentation, and revenue-cycle processes

Identify bottlenecks, delays, rework, and inconsistent practices

Develop standard operating procedures, checklists, and implementation tools

Support testing and rollout of process improvements

Establish metrics to measure whether changes are working

Help prepare new locations for opening and promote consistency across clinics

Example Projects

Reduce the time between a family’s first inquiry and a child’s initial evaluation

Improve therapist scheduling and clinic capacity utilization

Standardize the new-patient intake and insurance-authorization process

Build a readiness checklist for opening new clinics

Identify and address the causes of cancellations or unfilled appointment slots

Qualifications

Current undergraduate or graduate student in business, healthcare administration, industrial engineering, public health, operations, or a related field

Strong structured problem-solving and process-mapping skills

Ability to gather information from multiple stakeholders and identify root causes

Proficiency in Excel or Google Sheets and PowerPoint or Google Slides

Strong organization, communication, and follow-through

Comfort working in a fast-moving environment where processes are still being built

High level of professionalism and discretion with sensitive information

Based in and authorized to work in the United States

Experience in healthcare, consulting, operations, or process improvement is helpful but not required.

What You Will Gain

Ownership of an operational improvement from analysis through implementation

Direct exposure to multi-site pediatric healthcare operations

Practical experience in workflow design and change management

A measurable, portfolio-quality process-improvement project

Mentorship and regular feedback from an operating team

Compensation and Timing

This is a paid internship. Start dates and schedules are flexible. The role may be part-time during the academic year, full-time during the summer, or structured around a defined project.

How to Apply

To learn more about internship opportunities, please visit the Oaklin Lane LinkedIn page: https://www.linkedin.com/company/oaklin-lane/
Please submit your resume and a short note describing a process you analyzed or improved, the problem you identified, and the result. Please also include your availability and preferred start date.