Customer Success Representative – International Students & Alumni

We are seeking a highly motivated, personable, and results-driven Customer Success Representative to join our growing team. This role combines exceptional customer service with sales and relationship management, making it ideal for someone who genuinely enjoys working with people and is confident guiding customer conversations toward successful outcomes.

The ideal candidate is a charismatic, well-spoken, and confident communicator who can quickly establish rapport, understand customer needs, address concerns, and identify opportunities to convert qualified prospects into customers.

This position is well suited for someone who is naturally engaging and interested in becoming an active contributor to a high-performing sales team.

Key Responsibilities

• Build and maintain strong, professional relationships with customers and prospective customers.
• Conduct engaging and professional customer conversations, presentations, and product demonstrations.
• Understand customer needs, goals, and challenges and recommend appropriate solutions.
• Clearly communicate the value and benefits of our products or services.
• Guide prospects through the customer journey from initial conversation through conversion.
• Identify customer concerns and objections and provide thoughtful, effective solutions.
• Build trust and rapport quickly through confident, personable, and professional communication.
• Follow up consistently with qualified prospects to maintain engagement and move opportunities through the sales pipeline.
• Confidently guide customers toward a purchasing decision and contribute to closing opportunities.
• Collaborate closely with the sales team to support customer acquisition and revenue goals.
• Maintain accurate and up-to-date records of customer interactions, follow-ups, and sales activity.
• Provide exceptional customer support while identifying opportunities to improve customer satisfaction and retention.
• Contribute ideas and feedback to continuously improve the customer experience and sales process.
• Meet or exceed individual and team performance goals.

Qualifications & Skills

• Excellent verbal and written communication skills.
• Charismatic, personable, and naturally engaging.
• Well-spoken, confident, polished, and professional.
• Comfortable interacting directly with customers and prospective customers.
• Strong ability to establish rapport and build trust quickly.
• Strong presentation, interpersonal, and active listening skills.
• Comfortable leading conversations and confidently discussing products or services.
• Strong objection-handling, negotiation, and closing abilities.
• Customer-focused while maintaining a clear focus on business and sales objectives.
• Highly motivated, goal-oriented, and comfortable working in a performance-driven environment.
• Strong organizational skills and the ability to effectively manage multiple customers and opportunities.
• Comfortable conducting calls, meetings, and presentations independently.
• Proactive, accountable, and capable of working effectively in a remote environment.
• Previous experience in customer success, customer service, sales, account management, business development, recruiting, or another customer-facing role is preferred.

What We’re Looking For

We are looking for someone who can build genuine relationships while also driving results. The ideal candidate is naturally friendly and engaging, but also confident enough to take ownership of customer conversations and move opportunities toward a successful outcome.

You should be comfortable asking questions, actively listening to customers, identifying their needs, handling objections, presenting solutions, and confidently asking for the sale when appropriate.

Most importantly, we want someone who is friendly, persuasive, professional, and naturally good at connecting with people—someone who is excited to contribute to both the customer experience and the success of our sales team.

What We Offer

• Full-time remote position
• Opportunity to grow within Customer Success and Sales
• Professional and collaborative work environment
• Opportunities for career advancement and professional development
• Hands-on experience in customer relationship management and sales
• Performance-driven environment with opportunities to make a meaningful impact

If you are a confident communicator, relationship builder, and motivated sales professional who enjoys working with people and driving results, we encourage you to apply.