Service Technician (Retail Service Specialist)

Department: Retail Operations
Reports To: Retail Store Manager
Location: Scottsdale Showroom

Role Overview

The Retail Service Specialist is the face of our showroom experience, supporting customers and products across all three brands — Juiced Bikes, Lectric eBikes, and Monarc. This role blends customer experience, sales, service, and technical expertise to ensure every customer receives exceptional support from the first test ride through ownership.

This position will educate customers on product features, assist with purchase decisions, perform bike diagnostics and repairs, manage service appointments, support warranty and RMA processes, and ensure every bike leaving the showroom meets our quality standards.

The ideal candidate is equally comfortable talking with customers on the showroom floor, troubleshooting an electrical issue, adjusting components in the service area, and creating a positive ownership experience.

Key Responsibilities

Customer Experience & Sales

• Welcome customers and provide a premium showroom experience
• Conduct product demonstrations and test rides across all brands
• Educate customers on features, accessories, ownership, maintenance, and safety
• Identify customer needs and recommend the right bike, configuration, and accessories
• Support the sales process from initial conversation through purchase completion
• Build long-term customer relationships and encourage brand loyalty

Service & Technical Support

• Diagnose and troubleshoot mechanical and electrical eBike issues
• Perform bike assembly, inspections, tune-ups, adjustments, and repairs
• Complete safety checks and quality inspections on incoming/outgoing bikes
• Troubleshoot:
  • Motors
  • Batteries
  • Controllers
  • Displays
  • Wiring/connectors
  • Brakes
  • Drivetrains
  • Wheels/tires
  • Accessories
• Maintain service documentation and customer records
• Manage service appointments and customer communication
• Diagnosing, processing, and repairing RMA bikes

Showroom Operations

• Maintain showroom presentation and product readiness
• Support inventory receiving and bike prep
• Ensure demo bikes are maintained and customer-ready
• Assist with events, community rides, and brand activations

Qualifications

Required:

• 2+ years experience in bicycle, powersports, automotive, or technical service environment
• Experience diagnosing mechanical and/or electrical systems
• Strong customer service and communication skills
• Ability to explain technical concepts in a simple way
• Comfortable selling products and recommending solutions
• Ability to lift/move bikes and equipment (50+ lbs)

Preferred:

• eBike experience
• Bosch, Shimano, Bafang, or similar systems experience
• Bicycle mechanic certification
• Retail sales experience
• Experience with warranty/RMA processes