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Front Desk Associate

Philo Hospitality
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At the Zion Promenade Hotel, we pride ourselves on a personable atmosphere. As a member of our Front Office team, your unique personality and deep knowledge of the Southern Utah region are not just welcomed, they are essential to our guest experience. Our boutique scale significantly reduces the likelihood of high-volume congestion during check-in, allowing you to focus on meaningful interactions rather than rushing through transactions.

We view the lobby as your professional domain, where you are encouraged to infuse the environment with your own charm and hospitality. In addition to a supportive work culture, our team members enjoy competitive perks including flexible scheduling, complimentary staff breakfast, and the convenience of being located just steps away from the local shopping center for breaks and errands.


 

POSITION PURPOSE: To manage the guest arrival/departure process and serve as the primary point of contact for guest needs. STARTING WAGE: $16-18 per hour (based on availability)

RESPONSIBILITIES:

  • Check-In/Out: Process guest arrivals and departures using the Property Management System (PMS).
  • Policy Enforcement: Clearly communicate hotel policies regarding smoking, pets, and pool hours to every guest.
  • Financial Integrity: Process room payments, post legitimate charges, and handle incidental authorizations with strict attention to privacy.
  • Problem Resolution: Address guest concerns or complaints efficiently, escalating to management only when necessary.
  • Local Concierge: Maintain up-to-date knowledge of the St. George/Zion area to provide dining and activity recommendations.