MWR Club Operations Assistant
Summary
The primary purpose of this position is to provide direct operational assistance to the Community Support Program (CSP) Food & Beverage Facility Operation Manager. This position is located in the Community Support Program, Dining Services.
Duties
Monitors operations of a club or assigned area, normally during absence of the club manager and/or assistant manager, and normally at night or on weekends. Responsible for the issue, receipt, and control of cash. Makes unscheduled cash counts. Prepares reports of significant occurrences during the shift. Assures patron satisfaction by resolving complaints and other customer issues. Inspects and secures facility at the end of the shift. Maintains and enforces security for funds, merchandise, supplies, equipment and property in accordance with directives and regulations. Must be alert to alcohol abuse and take appropriate action. Performs other related duties as assigned.
Requirements
Qualifications
A minimum of one (1) year experience which provides knowledge of club, restaurant, business operations, or equivalent leadership experience. Experience is required in an office environment with progressive responsibilities or related education. Knowledge and understanding of applicable regulations, policies, principles, and procedures. Must have ability to communicate effectively both verbally and in writing, and to provide work direction to other employees. Must have ability to use initiative, discretion, and independent judgment in making decisions. Must be people-orientated and have an excellent sense of customer relations. Must possess a courteous, tactful and diplomatic demeanor. Skill in computer data entry is desired and must have knowledge of software applications such as but not limited to Word and Excel.
Education
N/A
Required Documents
The following documents are required at the time of application: Résumé Federal agencies are required to limit resumes to two pages or less and it must support the general or specialized experience described in this announcement. Your resume must be 5 megabytes (MB) or less. We recommend saving and uploading your resume as a PDF to preserve formatting and page count. Click this link for more tips: https://help.usajobs.gov/faq/application/documents/resume/page-limit. Please do not include photographs, personal images or other inappropriate content in your application materials. Proof of education/training: provide a copy of your awarded/conferred college transcript(s); if degree hasn't been conferred, provide copy of HS Diploma, GED, or equivalent If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.) If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50 Note: When submitting transcripts for an Associate degree or higher, proof of a high school diploma or equivalent is not required. All transcripts MUST show student's name, the name of the awarding university or educational institution, degree type, awarded/conferred date, and the field of study (major). If your degree has not been awarded and/or you possess certificates of completion for DoD approved competency-based training courses, and/or a valid CDA/MSA credential(s), you MUST also provide a copy of your HS Diploma or equivalent. Altered transcripts will not be accepted.Transcripts from foreign colleges must be evaluated for U.S. equivalency in order to be considered. Applicants are responsible to obtain and submit proof of creditability of education as evaluated by a credentialing agency which is a private U.S. organization. Credential evaluations are not free and applicants are responsible for the cost of the selected service. Foreign high school transcripts or diplomas do not require credential evaluation but must be in English or a certified translation.