You are viewing a preview of this job. Log in or register to view more details about this job.

Legal Administrative Specialist (Contact Representation)

Veterans Benefits Administration, Office of Human Capital Services
Email

The Legal Administrative Specialist (LAS) serves as a member of the Public Contact Team, located in the Veterans Service Center. The incumbent provides in-depth information and comprehensive assistance to Veterans, their dependents, and beneficiaries concerning any matter within the scope of VA benefits and related non-VA benefits.

Specific duties include:

  • Coordinates counseling sessions with Veterans, their dependents, and their beneficiaries face to face regarding all benefits available through the VA and other agencies. This is accomplished through in-person or telephone interviews, and correspondence with VBA facilities providing broad outreach services.
  • Explains in detail VBA rating decisions and provides explanations for the decisions using extensive knowledge of VA benefits and services, claim and appeal processing procedures, benefit determination information, and all pertinent information available in system of record.
  • Assists with programs including, but are not limited to, compensation and pension benefits, home loan eligibility, education, health care, life insurance, burial benefits, vocational rehabilitation services, general Social Security Administration benefit programs, assistance programs, and other federal, state, and local domestic relations.
  • Prepares technical correspondence to Veterans and their dependents providing benefit information, representation rights, and response to miscellaneous inquiries.
  • Explains pertinent legal provisions, regulations, and related administrative practices and their application to specific cases.
  • May serve as or with the Outreach Coordinator (such as the Women's Veterans Coordinator, Minority Veterans Coordinator, Homeless Veterans Coordinator, Aging Veterans Coordinator, Ex-Prisoners of War Coordinator or Military Services Coordinator).
  • Initiates inquiries to resolve errors, delays, or other problems in obtaining benefits. Completes claim and appeal related work.

Work Schedule: Full Time, Monday-Friday 8:00am-4:30pm
Compressed/Flexible: Varies based on location.
Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.
Virtual: This is NOT a virtual position.
Relocation/Recruitment Incentives: Not Authorized.
Financial Disclosure Report: Not Required.