Principal Operations Analyst

JOB ANNOUNCEMENT

PRINCIPAL OPERATIONS ANALYST 

CHICAGO PUBLIC LIBRARY 

1st Deputy Commissioners Office

Number of Positions: 1 (additional vacancies possible pending budget approval)

 Starting Salary: $85,368 

Applications for this position will be accepted until 11:59pm on 09/07/2026 

Under general supervision, functions as a technical expert or team leader in the design and conduct of a broad range of studies to improve operations, and performs related duties as required. 

ESSENTIAL DUTIES

• Meets with managers to identify the scope of problems and define the objectives of studies
• Evaluates complex business and operational systems and drafts detailed flow charts and models to assess current work methods and processes
• Interfaces with senior leadership, program managers, and external stakeholders to identify, evaluate and define opportunities for improved efficiency, cost-savings and process improvements
• Develops work plans and data collection processes for achieving study objectives
• Designs in-depth survey questionnaires, scannable data collections forms, and/or web-based data collection systems and uses statistical analyses to evaluate collected survey data
• Coordinates and oversees professional analysts in the conduct of operations studies
• Researches techniques, methods, and processes to obtain information on specific areas under review
• Develops and oversees the maintenance of databases used to collect and report on information gathered
• Constructs complex mathematical models and uses computer applications to evaluate data
• Writes, reviews, and edits reports and manuals documenting study results and recommending changes to improve operations
• Develops and presents new or revised processes, procedures, and work standards to managers
• Develops performance measurements for new or modified programs and procedures
• Monitors and documents changes to ensure their effectiveness and recommends modifications as necessary
• Works with managers and consultants in program implementation
• Designs computer applications to automate manual processes, as required
• Defines specifications for consultants responsible for designing programs that will replace manual operations
• Facilitates training for staff to ensure strategic work plans are developed according to established guidelines 

Additional duties may be required for this position

Location: 400 S. State Street HWLC 10th floor 

Days: Monday – Friday Hours: 8:30am – 4:30pm 

          THIS POSITION IS IN THE CAREER SERVICE

 MINIMUM QUALIFICATIONS
• Graduation from an accredited college or university with a Bachelor’s degree plus three (3) years of work experience in operations analysis, project management, strategic planning, program auditing or business management consulting, OR
• Graduation from an accredited college or university with a Master's degree plus two (2) years of work experience in operations analysis, project management, strategic planning, program auditing or business management consulting 

SELECTION REQUIREMENTS 

This position requires applicants to complete an interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position based on the oral parts of the interview will be selected. 

Preference will be given to candidates possessing the following:
• Proficiency working with qualitative and quantitative data analysis
• Experience in performing complex statistical analyses and operational modeling
• Experience developing and managing data collection, analytics and administrative processes
• Experience in government infrastructure management operations
• Microsoft Office Suite proficiency (MS Word, Excel, Outlook and PowerPoint)