Public and Access Services Librarian

Title: Public and Access Services Librarian

Position Type: Professional Tech Full time

College: Front Range Community College

Division: Academic Affairs

Department: FRCC Libraries

Campus: Westminster Campus

Location: Westminster, CO

Salary Range: $56,523-$59,349 annually

Who We Are:

With three campuses along Colorado’s Front Range, FRCC is the state’s largest community college. We enroll close to 28,000 students annually from our diverse service area, which offers a variety of cultural and recreational activities. 

Each year approximately 5,000 FRCC students transfer to four-year universities and FRCC offers more than 36 career training programs that prepare students for immediate employment and rewarding careers. Last year, more than 5,000 high school students took concurrent enrollment classes with us, earning college credit without having to pay college tuition. And we were recently ranked as one of the “Top Online Colleges” in the country by Newsweek. 

One of FRCC’s main goals is to offer educational excellence for everyone. The college’s strong commitment to student success means we start by creating an inclusive and equitable environment—one where both students and employees feel they belong and are supported. FRCC’s focus on diversity, equity and inclusion is woven into the fabric of our college conversations and decision-making processes. We are actively seeking to hire a workforce that reflects the diversity of our student body. 

The college is also an emerging Hispanic Serving Institution. For us, becoming an HSI is an intentional commitment to being a college where our Latinx (and other historically marginalized) students thrive. 

FRCC employees and leaders work hard to create a culture of collaboration, innovation and pride. We’re looking to hire people who share these values—along with our commitment to student success, equity and excellence. 

Job Summary:

The Public and Access Services Librarian oversees daily operations, provides leadership, and strategic direction for the Westminster Campus Library’s Access Services. This includes customer service/reference, circulation/course reserves, collection usage, and interlibrary loan. The Public and Access Services Librarian will report to the Westminster Campus Library Director and will closely work with the Assistant Library Director to ensure appropriate training, assignments, and duties for work-study students. This position will provide leadership to resolve facilities and security-related issues while on duty. The Public and Access Services Librarian will serve as the point person for the integrated library system and other library systems for access services. This role contributes to the strategic goals of the college by helping create a superior student experience, providing high-quality delivery of a broad range of library services, and providing data analysis of usage.

The Public and Access Services Librarian needs to be able to work flexible hours in backup situations (mornings, evenings, and weekends) and for special events. This position does have the opportunity to work remotely occasionally but does require a strong on-campus presence and may require occasional travel to all three FRCC campuses.

Please note: You need to be a Colorado resident on your first day of employment. Also, Front Range Community College is an E-Verify employer.

Duties & Responsibilities:

Customer Service/Reference  

Serves as the primary point of contact for customer service and reference support.  

Assists in developing online research guides and helps students identify and locate resources for research assignments. 

Ensures delivery of outstanding customer service across both in-person and virtual chat reference channels.  

Continually identifies opportunities to improve library efficiency and enhance the customer service experience. 

Trains student employees to deliver outstanding customer service.  

Circulation/Course Reserves  

Oversees circulation operations, including opening & closing the library, managing daily operations, responding to building and emergency situations in the absence of the director, and maintaining library equipment.   

Supports the implementation and ongoing maintenance of a new Integrated Library System (ILS), collaborating with Westminster Public Library staff to identify and resolve system issues.  

Coordinates with the Assistant Library Director to train new student employees and ensure timely completion of daily tasks and assignments.  

Manages reserve operations, including interpreting library and copyright policies and processing reserve material.  

Data Analysis  

Analyzes trends in data sets and creates graphical presentations for department director.  

Compiles data monthly for the WC Library annual report.  

Keeps appraised of changes in technology and test new products and applications, as it applies to the library.  

Summarizes and synthesizes data and information for end-users, in both verbal and written form.  

Analyzes usage of the collection and provides a recommendation to the director of materials to weed from the collection and titles for addition.   

Interlibrary Loan  

Manages and processes interlibrary loan borrowing and lending requests with OCLC WorldShare.  

Coordinates with the FRCC Westminster Campus Mail Room to receive and send interlibrary loan material (courier service is not used).    

Competencies/KSAs:

Active listening: Provides active listening through customer service within the FRCC Library, Westminster Public Library, and working with colleagues in other departments within the college.  

Writing: Understands that writing must always be professional, including informal communications.  

Oral Communication: Provides oral communication with all patrons and staff for both FRCC and the Westminster Public Library.  

Customer service: Provides outstanding customer service, making sure all questions are answered to the patron’s satisfaction.  

Technology: Understands the technology needed for all access services & virtual reference technology applications.  

Diversity, Equity, and Inclusion: Creates an environment of DEI for all patrons and staff for both FRCC and the Westminster Public Library.  

Mission, Vision & Values: Embraces the mission, vision and values of FRCC and the FRCC Westminster Campus Library.  Understands the importance of the work to support the FRCC Library and institutional goals.    

Student Centeredness: Adopts a philosophy that creates the ability to treat the student as the cornerstone of all our work.  

Mentoring & Coaching: Provides mentoring and coaching to colleagues and patrons when needed. Also seeks mentoring and feedback to improve own performance.  

Data Usage: Analyzes the data within the entire Library, paying particular attention to what the data shows about access services and the impact on students.  Works with the Library Director & Assistant Library Director to understand the data in how to help improve access services.    

Cultural Self-Awareness: Examine own beliefs and acknowledge own biases and how they have impacted or may impact the ability to serve patrons.   

Cultural Competence: Recognizes the need to become knowledgeable about the ways to communicate and support students of other backgrounds.  Change approach to reflect the new learning.    

Equity Mindedness: Learns to view Library operations through an equity lens.  Be willing to call attention to processes that lead to inequity in serving students.  Understand the College's equity goals and how your role supports FRCC's ability to achieve those goals.    

Operational Planning: Understands the college's various strategic plans and understand how your work supports each of them.  Also understand the library’s expectations and find proactive ways to support the goals.  

Team Building: Participates in team-building exercises and strives to build positive and collaborative relationships with colleagues within the FRCC Library, Westminster Public Library, and in other departments within the college. 

Minimum Qualifications:

Master’s Degree in Library Science from an American Library Association regionally accredited post-secondary institution.   

At least 2-3 years progressively responsible experience in public services (specifically circulation and reference/customer service) in a library 

Strong communication skills along with presentation skills and interpersonal skills.  

Experience working with diverse populations. 

Selection Process:

The selection process for this position will be conducted through a competitive, merit-based evaluation of all qualified applicants. Preliminary screening will be based on the completed application package submitted by the candidate. 

Position will remain open until filled with a priority deadline of Sunday, August 30 at 11:55pm.  

This posting may be used to fill multiple or similar positions. 

Application Instructions: 

In your application, please include a resume and cover letter that specifically address how your background and experience align with the requirements, qualifications, and responsibilities of the position. 

The application will ask for you to provide three references. We ask that they are all professional references and at least one is a current/recent supervisor.  

Additional Information/Benefits:

Salary Information: The salary range reflects the minimum and maximum starting salary for the position. When determining the starting salary for a new employee, FRCC takes into consideration a combination of the selected candidate’s education, training and experience as it relates to the requirements of the position, as well as the position’s scope and complexity, internal pay equity and external market value. 

Benefits Information: For information about benefits for Administrative, Professional and Technical Employees and Faculty, please see the Front Range Community College Benefits page. 

Welcoming. Respectful. Inclusive. Together, we are FRCC.