Employee Experience Specialist

Summary

This position is located in Fleet & Family Readiness Program in Whidbey Island, WA. The position is designed to create & manage a new employee experience program for the NRNW NAS Whidbey Island. This role involves overseeing all aspects of employee integration, from initial onboarding to ongoing engagement, with a focus on enhancing employee satisfaction & retention. Position is pivotal in establishing an effective employee experience program within the Fleet & Family Readiness (FFR) framework.

Duties

Facilitate the onboarding process for new employees, coordinating installation tours, meeting key personnel and introductions to systems, facilities and resources. Periodically follows up with employees during their first year of employment to ensure a smooth transition into their role and promote a consistent employee experience. Integrate multiple offices, functions and teams within the organization contributing to the development of employee engagement and satisfaction. Conduct surveys, focus groups, and one-on-one conversations to gather feedback and insights from employees, and use data to identify areas for improvement. Establish effective communication channels to keep employees informed about company updates, policies, and events. Encourage open and transparent feedback mechanisms. Identify areas for improvement and propose solutions to enhance the employee experience and overall offer/onboarding process. Promote a culture of continuous learning and growth by ensuring successful participation in professional development programs that align with the career goals of employees. Prepares correspondence, briefing slides and/or presentation. Develop and present subject-area specific training to both internal and external customers. Prepare and analyze functional area specific reports. Analyze trends throughout the onboarding process and use information to improve the overall employee experience and identify potential areas for organizational improvement.

Requirements

Conditions of Employment
Occasional travel of less than 10% may be required. Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer. Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment to include passing all applicable records and background check. Must be over the age of 18. Must have a valid state drivers license.

Qualifications
Knowledge of effective onboarding elements, strategies and practices. Knowledge of employee engagement principles and strategies. Knowledge of customer service and customer support principles and methods to participate in the planning and delivery of a full range of customer support services. Knowledge of CNIC's organizational structure, functions, and mission. Knowledge of FFR mission, functions, policies and procedures, mission requirements, program goals and objectives. Knowledge of business, military and government protocol; safety and security with regard to written and verbal correspondence. Skill in facilitating the onboarding process sufficient to integrate new employees, and introduce CNIC/FFR/Installation culture and operations. Skill in applying fact-finding techniques. Skill in the use of Microsoft Office Programs (e.g., Word, Excel, Power Point, Outlook). Skill in providing customer service, responding timely to customer needs, and demonstrating attentiveness and courtesy. Skill in prioritizing, organizing, and multitasking. Ability to coordinate schedules, tours, and meetings with multiple stakeholders. Ability to analyze data and make recommendations for improvements. Ability to recognize when to escalate issues to supervisor. Ability to collaborate and build relationships with internal and external stakeholders. Ability to prepare clear, concise, and technically sound reports related to work within the Branch. Ability to develop and effectively deliver presentations and/or training. Ability to communicate effectively both orally and in writing.

Required Documents

The following documents are required at the time of application: Résumé: Resume limited to 2 pages showing relevant experience (cover letter optional). For more guidance about the 2-page limit on resumes, visit here: Resume Requirements. Proof of education/training: if applicable, provide a copy of your awarded/conferred college transcript(s), if degree hasn't been conferred provide copy of HS Diploma, GED, or equivalent If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50 Starting May 7, 2025, non-affiliated individuals requesting access will need a REAL ID-compliant driver's license or another acceptable form of identification to access CNRNW Installations. This applies to everyone, including the following: but not all inclusive: Vendors Dependents aged 18 and older Service Providers Veterans with service-connected disabilities Contractors Visitors (includes visitors in same vehicle with CAC holder) Transportation services (taxi, limo, ride share) Agent, Assist, Aid, Care Giver Letters Au Pairs, Child Care Providers What are acceptable alternative forms of identification for base access? If you don't have a REAL ID-compliant driver's license, you can use one of the following: U.S. passport or passport card Military ID card (Common Access Card or CAC, DoD retired ID card) Permanent resident card (Green Card) Transportation Worker Identification Credential (TWIC) Enhanced Driver's License (EDL) Other forms of identification accepted by the Department of Homeland Security How can I obtain a REAL ID-compliant license? To obtain a REAL ID-compliant license, you'll need to visit your state's driver's license agency with the following documents: Proof of identity (e.g., birth certificate, passport) Proof of Social Security number (e.g., Social Security card) Two proofs of residency (e.g., utility bills, bank statements) Please follow the link below for more information in regards to READ ID for base access:https://cnrma.cnic.navy.mil/Operations-and-Management/Base-Access/REAL-ID-Act/