Operations Manager

Pay: $65,000 - $75,000 per year 

Job description: 

Job Title: Operations Manager / Customer Service

Job Type: Full Time 

Job Hours: In person Monday through Friday 8:00 AM to 4:00 PM (40 hours) 

Job Salary: $65,000 - $ 75,000 depending on experience. 

About Excel Security: 

Excel is an Integrated Electronic Security Systems Company that secures commercial buildings primarily throughout Manhattan.  Excel installs, services, and monitors electronic access control, video surveillance, and other state of the art modern technology. 

Job Description: 

Maintain and track workflow of ongoing projects

schedule fulfillment of annual service contracts 

Handle customer requests for service

schedule team members & follow up with customers

Track employee hours, job costs, and work with all areas of our company including accounting, IT, and support.

provide weekly status updates

provide weekly accounting budget analysis 

Maintain spreadsheets and internal processes 

Disseminate contracts 

The Ideal Candidate has the following qualifications: 

Strong customer service and phone communication skills

Excellent organizational and time management skills 

the ability to multitask and work with various skill sets 

Experience with spreadsheets/CRM and tracking workflows 

Detail oriented, proactive, able to prioritize and follow through 

Preferably security or facilities service experience, or strong admin experience in a multi-site environment 

*This is an In-Person position with opportunities for management growth within the organization.  You will be required to come into the office every day and work alongside our team. Please be sure you are comfortable with this.* 

Job Type: Full-time 

Experience: 

Microsoft Excel: 1 year (Required) 

college graduate or similar experience 

Work Location: In person