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Public Safety Emergency Telecommunicator I #JR-00103

City of Virginia Beach
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The Department of Emergency Communications and Citizen Service is looking for motivated individuals to provide exceptional emergency communications support to the citizens of Virginia Beach. 

This is an entry-level position working under supervision and will include receiving, processing, and relaying requests for police, fire, or emergency medical services working on an assigned/rotating shift and working overtime when operations necessitate. Selected candidates will be expected to attend and successfully complete the Emergency Communications and Citizen Services (ECCS) 911 academy and on-the-job training. This will include achievement of certifications and progression to the Telecommunicator IV position throughout the employee's tenure with the department.

 

Please note: This role requires a structured training period and consistent attendance, therefore no planned or pre-approved leave will be granted during the first six (6) months of employment, except in verified emergency situations.  

 

This position is designated as Alpha I: Employees are subject to immediate recall during major and/or emergency situations.

 

Public Safety Emergency Telecommunicator I duties may include the following:

  • Handling emergency and non-emergency calls for police, fire, and emergency medical services using telephone and Computer Aided Dispatch (CAD) equipment
  • Quickly assessing both emergency and non-emergency situations and providing appropriate assistance to citizens
  • Utilizing good judgement in applying policies and procedures while functioning in a stressful environment
  • Communicating and carrying out instructions and coordinating calls for service between citizens and service providers
  • Often multitasking, prioritizing, and making quick decisions.

 

Up to a $5,000 sign-on bonus is being offered for this position. The sign-on bonuses shall only be for new hires of original employment or re-employment as defined in Human Resources Policy No. 2.01 and within the bonus guidelines as set forth in Human Resources Policy 5.0.

  • The first installment, $2500, will be awarded upon successful completion of Call Taker and Dispatch Support Training or Police Radio training, whichever occurs first. The second and final installment, $2500, will be awarded upon mastering all-training phases to include Call Taker and Police, Fire, and EMS radios AND receiving a rating of "meets expectations" on the one-year probationary performance appraisal.  Both installments are contingent upon acceptable performance as evaluated by the department.

 

PLEASE NOTE this position has AUTOMATIC DISQUALIFIERS as specified below:

Criminal History:

  • Conviction of any felony.
  • Conviction of any offense involving moral turpitude (lying, cheating, stealing), or gross misconduct (generally crimes against a person) or any derivation of these types of crimes.
  • Conviction of any Class 1 or Class 2 misdemeanor (excluding traffic violations which are discussed separately) or Virginia State Law. (Note: Some minor offenses   are classified as Class 1 misdemeanors (e.g., littering) but would not result in automatic disqualification.  Convictions of this nature would be evaluated on a case-by-case basis in the context of the full investigation/review.)
  • Adult commission of undetected crimes of a serious or repetitive nature.

 

Traffic Violations:

  • Two or more convictions of driving under the influence of drugs or alcohol.

 

Drugs: 

(NOTE: Illegal drug is defined as set forth in the Federal Controlled Substance Act, 21 U.S.C. 800 et al, and by the Code of Virginia.)

  • Conviction or admission of illegal possession (touched), use, sale, manufacture, distribution, or intent to sell/distribute illegal drugs and/or controlled substances, including but not limited to heroin, cocaine hallucinogens, methamphetamine, etc., or any derivative thereof (except marijuana which is discussed separately).
  • Conviction or admission of illegal possession (touched) and/or use of marijuana or a derivative thereof within the previous 12 months.

 

Others:

  • Any punitive discharge from the military, including Bad Conduct and Dishonorable discharge; from any military service.
  • Untruthfulness and/or the intentional withholding of information on any application, interview, or paperwork associated with the position.  Examples of intentional withholding of information would include deliberate inaccuracies or incomplete statements.
  • Intentional failure to follow the directions outlined in the testing process or relying on others to complete any portion of this testing process.

 

Additional requirements:
• DMV Transcript: No
• CDL: No
• Drug & Alcohol Clearinghouse: No
• CPS Check: No
• Physical: Yes
• Respirator: No
• Psychological Screening: Yes
• Polygraph: No
• At Will: No

 

Minimum Requirements:

Minimum Qualifications: Must be at least 18 years old and have a High School Diploma or GED. Must be a United States citizen or have been a lawful resident of the United States for the past 10 consecutive years. 

 

Special Requirements: 

  • All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. 
  • Must be able to work rotating shifts (days/evenings/midnights) including weekends and holidays and be available to work overtime when required to meet operational needs. 
  • Successful completion of skills testing, including passing written test requirements. 
  • Pass criminal history check. 
  • Complete Academy training program. Manual dexterity to operate communication equipment including telephone equipment and a multi-screen computer console. 
  • Vision to operate communication equipment including telephone equipment and a multi-screen computer console. 
  • Hearing to respond to verbal requests for police, fire, or emergency medical services and for information from callers, co-workers, and supervisors, and to respond to alarms and signals, etc. 
  • This is a safety sensitive position and is subject to mandatory drug testing. Positive drug test results may result in counseling and/or discipline, up to and including, termination. 
  • Positions within this class have been designated as Alpha I positions requiring employees to work during inclement weather, regardless of the City’s operational status and may be subject to immediate recall during major and/or emergency situations.
     

The City of Virginia Beach is an Equal Opportunity Employer.