Implementation And Support Intern

Implementation and Support Intern – Healthcare Technology

Location: Miami–Tampa Corridor, Florida
Work Arrangement: Field-based with local travel to hospital sites
Department: Implementation and Customer Support

Position Summary

Pycube is seeking an Implementation and Support Intern to assist with the deployment and ongoing support of RFID-based healthcare technology solutions. This entry-level opportunity is designed for a current student or recent graduate interested in healthcare technology, information systems, biomedical engineering, or IT.

The intern will work under the supervision of experienced implementation team members and gain practical experience supporting hospital installations, deployment activities, system documentation, data validation, and post-implementation troubleshooting.

Because this position involves regular visits to customer locations, candidates must reside within the Miami–Tampa service corridor and be comfortable working professionally in active hospital and clinical environments.

Key Responsibilities

• Shadow senior implementation team members during on-site installations of RFID readers, antennas, tags, and related equipment.
• Assist with site surveys, inventory tagging, equipment documentation, and implementation checklists.
• Support deployment activities, data reconciliation, testing, and quality-control reviews under a mentor’s supervision.
• Provide supervised, first-line support for post-go-live issues, including tag-read problems and basic connectivity troubleshooting.
• Document issues accurately and escalate technical matters to the appropriate implementation or support team member.
• Maintain project records and assist with implementation status reports.
• Help prepare training materials, reference guides, and other rollout resources for clinical, biomedical, and hospital staff.
• Follow hospital safety, security, confidentiality, infection-control, and professional conduct requirements.
• Protect confidential customer, operational, and system information.
• Travel to assigned hospital locations throughout the Miami–Tampa service corridor as required.

Qualifications

• Currently pursuing or recently completed an associate’s or bachelor’s degree in Information Systems, Biomedical Engineering, Information Technology, Computer Science, or a related field.
• Strong interest in healthcare technology, technical implementation, or customer support.
• Basic computer and troubleshooting skills.
• Familiarity with networking concepts, including Wi-Fi, IP connectivity, and VLANs, is helpful but not required.
• Strong verbal and written communication skills.
• Ability to follow technical instructions, checklists, and established procedures carefully.
• Strong attention to detail and willingness to learn.
• Ability to interact professionally with hospital employees, clinical personnel, customers, and internal team members.
• Ability to travel reliably to assigned hospital sites throughout the designated service area.
• Ability to work independently when directed and collaborate effectively with a distributed implementation team.

Preferred Attributes

• Prior internship, academic project, or hands-on experience involving IT support, networking, RFID, biomedical equipment, or healthcare technology.
• Experience preparing documentation, tracking inventory, or performing data-quality reviews.
• Comfortable asking questions, receiving feedback, and working under the direction of experienced technical professionals.
• Flexible availability based on hospital implementation schedules.

What the Intern Will Gain

• Practical experience implementing technology in hospital environments.
• Exposure to RFID systems, healthcare workflows, networking, and technical troubleshooting.
• Mentorship from experienced implementation and support professionals.
• Experience with project documentation, customer support, training preparation, and quality assurance.

Pycube is an equal opportunity employer. Employment decisions are made without regard to legally protected characteristics. Reasonable accommodations are available to qualified applicants and employees in accordance with applicable law.