Medical Transportation Customer Service (REMOTE)
REMOTE (US) INDEPENDENT CONTRACTOR ROLE
Join a mission-driven healthcare company as a Non-Emergency Medical Transportation (NEMT) Customer Service Representative, where you’ll help members access vital medical care every day. Support members by scheduling rides, answering questions, fielding complaints, and ensuring safe, timely transportation to medical appointments. This is a non-sales role for compassionate, detail-oriented professionals who enjoy helping others and making a difference every day.
To do well in this role you must have a calm, kind demeanor, enjoy working with a diverse population, and possess exceptional active listening and communication skills.
Why Become a Working Solutions PRO?
- Work from Home: Ditch the commute and enjoy the comfort of home.
- Flexible Hours: Set your own schedule and work when it's convenient for you.
- Diverse Experience: Expand your skillset across various industries while providing exceptional customer service.
- Supportive Environment: We’re here to help every step of the way!
Application Process:
- Create Profile (filling out the apply fields at the bottom of this page)
- Complete Assessments (only one-attempt is allowed)
- Pass PC scan (must be on a computer, not mobile device)
- Record Video Interview (can re-record as many times as needed)
- For more details, check out our Application Guide
Earnings Potential
- Pay rate is $0.27 per customer interaction minute (CIM) with a guaranteed minimum of 39 mins per hour
- Hourly equivalent is $16.20
Skills Needed
- Empathy
- Attention to detail
- Able to maintain calm and professional in high-stress situations
- Problem-solving skills
- Knowledge of health insurance and Medicare/Medicaid is a plus
Schedule
- Choose your own hours
- Client is open 7am-7pm cst Monday-Saturday and 8am-5pm Sundays
Work Environment Requirements
- Quiet, uninterrupted space
- Organized desk area
Technology Requirements
- Personal computer (no tablet)
- Broadband internet connection, recommended at least 10 MBPS
- Wired internet connection (no wi-fi or mobile internet)
- Windows 11 operating system
- Valid antivirus software installed, running and up to date
- USB headset with microphone