Client Coordinator, Legal Assistant, Receptionist

Andrea L. Jakob, PA is a boutique estate planning, probate, and trust administration law firm serving families throughout Florida. We are looking for a warm, organized, and dependable Client Experience Coordinator / Legal Assistant / Front Desk to serve as the first point of contact for our clients and professional partners.

This role is ideal for someone who is friendly, detail-oriented, calm under pressure, and genuinely enjoys helping people feel cared for.

About the Role

Our Client Experience Coordinator/ Legal Assistant / Front Desk is often the first voice a client hears and the first person they meet. Many of our clients reach out to us during emotional or uncertain times, so we need someone who can make every person feel welcomed, heard, and reassured while keeping the office running smoothly.

In this role, you'll manage incoming calls, schedule appointments, greet clients, support the legal team, and help ensure every client experience is organized, professional, and personal.

This is more than a front desk position.

We're looking for someone who notices details, takes ownership, follows through, and enjoys being the person who keeps everything on track.

We provide detailed written procedures, checklists, and step-by-step video tutorials. If you're naturally curious, enjoy learning independently, and take pride in solving problems, you'll thrive in this role.

Responsibilities

• Answering incoming calls in a warm, professional, and helpful manner
• Greeting clients and visitors
• Scheduling consultations, meetings, and follow-up appointments
• Managing calendars and confirming appointments
• Gathering basic intake information from prospective clients
• Directing calls and messages to the appropriate team member
• Monitoring and responding to voicemails, emails, and website inquiries
• Preparing conference rooms for client meetings
• Scanning, saving, and organizing documents
• Assisting with client follow-up and reminders
• Maintaining a tidy and welcoming reception area
• Providing administrative support to the legal team while ensuring an exceptional client experience throughout every stage of representation
• Maintaining accurate client records and communications while ensuring all follow-up tasks are completed promptly

The Right Fit

The ideal candidate is:

• Emotionally mature with excellent customer service skills
• Seeking a long-term, full-time career opportunity
• Warm, patient, and friendly
• Extremely organized and detail-oriented
• Thrives in an environment with established procedures, checklists, and systems, and understands that consistency is essential to providing exceptional client service
• Professional in appearance, communication, and attitude
• Comfortable speaking with clients by phone and in person
• Able to handle sensitive conversations with compassion and discretion
• Exceptionally dependable with a consistent record of attendance and punctuality, proactive, and committed to following through on responsibilities
• Able to manage multiple tasks without losing track of details
• Comfortable using computers, email, calendars, and office software
• A strong written and verbal communicator
• Someone who takes pride in creating a great client experience
• Understands that reliability is essential in a small law firm where every team member plays a critical role in serving our clients
• Takes initiative and exercises good judgment when working independently

Requirements

• Prior experience in a receptionist, administrative, client service, or law office role is preferred
• Excellent phone etiquette
• Strong organizational skills
• Ability to maintain confidentiality
• Comfortable learning and using new software systems
• Bilingual English/Spanish is a plus, but not required

Why Join Us

At Andrea L. Jakob, PA, we care deeply about our clients and about the way they are treated from the first phone call to the final appointment. We are a small, relationship-focused firm, which means every team member matters. This is not a cold, corporate environment. We value kindness, professionalism, follow-through, and teamwork.

We are looking for someone who takes pride in being dependable, enjoys creating meaningful client relationships, and wants to become an integral part of a close-knit team. Every member of our firm is trusted with important responsibilities, and we value individuals who are committed to excellence, accountability, and continuous growth.

We believe in creating systems that help our team succeed, and we invest in detailed procedures, documentation, and resources so every team member has the tools they need to excel.

What Success Looks Like

Success in this role means being someone the team can rely on every day. Our clients deserve a consistent, responsive experience, and our team depends on each member to be present, prepared, and engaged.

You'll thrive in this role if you enjoy...

• Building genuine relationships with clients
• Staying organized and keeping multiple priorities on track
• Working as part of a close-knit team where everyone contributes
• Taking ownership of your work and following through on commitments
• Coming to work each day ready to contribute

To Apply

Please submit your resume along with a cover letter explaining why this position interests you specifically, rather than simply why you're looking for a job.

Pay: From $16.00 per hour

Benefits:

• Paid time off

Application Question(s):

• Are you looking for a full-time, long-term position?

Experience:

• Full-time work: 3 years (Preferred)

Language:

• English (Fluent) and Spanish (Preferred)

Work Location: West Davie, In person