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In-House Sales Representative

Hilton Grand Vacations
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In-House Sales Representative (Full-Time)

Location: South Mountain Resort | Lincoln, NH
Schedule: Full-Time, including weekends and holidays as business needs require
Department: Sales
Reports To: Sales Manager

About the Role

Hilton Grand Vacations is seeking a motivated, results-driven In-House Sales Representative to join the team at South Mountain Resort in Lincoln, NH. In this role, you will meet with qualified owners and guests to present Hilton Grand Vacations products and ownership opportunities, helping them enhance their travel experiences through vacation ownership. Success in this position requires strong relationship-building skills, professionalism, and a passion for delivering exceptional customer experiences while achieving sales goals.

Essential Responsibilities

  • Conduct professional sales presentations to qualified guests and owners.
  • Explain the features, benefits, and value of Hilton Grand Vacations ownership products.
  • Build rapport and identify guests’ travel preferences and vacation needs.
  • Present ownership solutions tailored to individual guest interests.
  • Demonstrate a thorough understanding of HGV products, programs, and financing options.
  • Respond to guest questions and address concerns with confidence and professionalism.
  • Meet or exceed established sales and closing performance goals.
  • Maintain accurate sales documentation and customer records.
  • Ensure compliance with company policies, state regulations, and ethical sales practices.
  • Collaborate with Marketing, Sales Leadership, and Resort Operations teams to provide a seamless guest experience.
  • Participate in ongoing training, coaching, and professional development programs.

Qualifications

Required

  • High school diploma or GED.
  • Minimum one year of sales, hospitality, customer service, or related experience.
  • Strong communication, negotiation, and presentation skills.
  • Ability to build trust and develop relationships with a diverse customer base.
  • Proven ability to work in a goal-oriented environment.
  • Flexibility to work weekends, evenings, and holidays as needed.

Preferred

  • Previous vacation ownership, timeshare, real estate, hospitality, or luxury sales experience.
  • Experience conducting one-on-one sales presentations.
  • Active New Hampshire Real Estate License or ability to obtain one, if required by company policy and state regulations.
  • Demonstrated track record of meeting or exceeding sales goals.

Knowledge, Skills & Abilities

  • Exceptional interpersonal and closing skills.
  • Confidence presenting to individuals, couples, and families.
  • Ability to overcome objections while maintaining a positive customer experience.
  • Strong listening and consultative selling abilities.
  • Excellent organizational and time-management skills.
  • Professional appearance and demeanor.
  • Self-motivated with a competitive, results-oriented mindset.

Physical Requirements

  • Ability to sit, stand, and walk for extended periods.
  • Ability to conduct presentations throughout the workday.
  • Ability to use computers, tablets, and sales technology systems.
  • Ability to occasionally lift up to 25 pounds.

Performance Metrics

  • Sales volume and revenue production.
  • Closing percentage.
  • Guest satisfaction scores.
  • Quality assurance and compliance standards.
  • Productivity and attendance metrics.

What We Offer

  • Competitive base pay plus uncapped commission earning potential.
  • Medical, dental, and vision insurance.
  • Paid time off and paid holidays.
  • 401(k) with company match.
  • Employee travel and resort discounts.
  • Ongoing sales training and career development.
  • Recognition programs and performance incentives.
  • Growth opportunities within Hilton Grand Vacations.

Why Join Hilton Grand Vacations?

At Hilton Grand Vacations, our sales professionals help guests create unforgettable vacation memories while building rewarding careers. If you are passionate about sales, hospitality, and exceeding customer expectations, we invite you to join the team at South Mountain Resort and become part of a company known for excellence, innovation, and world-class vacation experiences.