Client Care Specialist - Medical Receptionist

Join FYZICAL Therapy & Balance Centers – Be the Face of the Patient Experience

If you’re a friendly, detail-oriented professional who enjoys helping others and keeping things running smoothly, FYZICAL Therapy & Balance Centers wants to meet you! We’re seeking a full-time Client Care Specialist (Front Desk) to join our team in McKinney Lake Forest. In this role, you’ll be the first point of contact for our patients—creating a warm, professional environment while managing scheduling, insurance, and administrative tasks. It’s a perfect opportunity for someone who thrives in a fast-paced setting and wants to grow their career in healthcare.

Why FYZICAL?

FYZICAL is a nationally recognized leader in balance, vestibular, and orthopedic rehabilitation. Our clinics offer a unique combination of cutting-edge care, collaborative culture, and local ownership. You’ll be empowered to make a difference every day while enjoying job stability, growth opportunities, and a performance-driven culture that recognizes and rewards excellence.

Position Details:
• Full-Time, Monday–Friday
• Pay: $17–$20/hour (based on experience) 
• Paid Time Off & Paid Holidays


At FYZICAL, you’re more than just a receptionist—you’re a vital part of our mission to help people improve their lives.

Apply today and start your career with a company that truly values its team!

Responsibilities

What You’ll Do:
• Serve as the welcoming first point of contact for new and returning patients
• Handle patient intake: collect demographics, insurance details, and medical history
• Verify insurance benefits and obtain authorizations as required
• Schedule patient evaluations and follow-up visits in coordination with the clinical team
• Provide financial estimates and collect payments at time of service (including no-show/cancellation fees)
• Answer phones, emails, and faxes, manage patient records, and maintain administrative reports
• Support daily clinic operations and maintain a clean, professional environment
• Consistently achieve key front office performance metrics (conversion, collections, scheduling, etc.)

Skills & Qualifications

What You Bring:
• 6+ months of customer service, front desk, or administrative experience (healthcare preferred)
• Warm, professional communication style and strong attention to detail
• Basic computer skills and comfort navigating digital systems
• Familiarity with EMR, Microsoft Office, and insurance verification processes is a plus