Distributor Operations Analyst II

The Distributor Operations Analyst is responsible for administering chargebacks for distributors and wholesalers to ensure accurate and timely chargebacks.  This role will work closely with distributors to ensure contract information is communicated appropriately and resolve any outstanding chargeback disputes.  The role will also review, analyze, and process pricing and membership information into the Pricing System (Vistex). This position will communicate any pricing adjustments with all respective areas on a daily basis while ensuring accuracy and timely execution. The Operations Analyst will also work with cross-functional teams to continuously improve and streamline the pricing and chargeback processes.

Responsibilities:

Analyze, Process, and Maintain Chargebacks – 70%

• Accurately analyze and process chargeback submissions, audit accounts, resolve, reconcile, maintain databases, and send out monthly reports
• Upload distributors files into Pricing Administration System (Vistex)
• Establish and maintain contact with the distributors and wholesalers as a key business partner to resolve chargeback issues and any other issues
• Work with Distributors to collect all outstanding chargeback balances
• Collaborate with internal Accounts Receivable to resolve all open AR lines related to distributor chargebacks
• Identify, analyze, and resolve class of trade matters by collaborating with CMT
• Address and/or escalate issues with contract pricing disparities
• Monitor Pricing Operations mailbox and address distributor-pricing requests

Assists Maintaining Buying Group Memberships and Distributor Accounts – 20 %

• Continuous investigation and maintenance for existing GPO members and distributor accounts to ensure accurate pricing
• Work with the sales organization and pricing and contracts staff to resolve moderately complex issues and discrepancies.

Additional responsibilities – 10 %

• Assist in the development of documentation for the Hollister Pricing System and develop Standard Operating Procedures
• Identify, recommend, and implement process improvements and new techniques in assigned areas of responsibility
• Collaborate with Accounts Receivable, Customer Service, Marketing, Sales, and National Accounts on inquiries

Requirements:

• B.A./B.S. degree in Accounting, Business, Finance, preferred
• 3+ years overall business experience
• 2+ years experience in healthcare industry, in contract/pricing management, preferred
• Business Knowledge of medical device industry, product flow and reimbursement
• Medical device pricing and contracting, chargeback payment processes
• Strong communication, analytical, critical thinking, interpersonal and problem solving skills
• Detail oriented and ability to prioritize tasks and work independently
• Proficiency in Microsoft Suite, particularly Excel
• SAP knowledge, preferred
• Proficiency with Business Information Warehouse (BW) or similar