Vermont Healthcare Service Specialist I

The Department of Vermont Health Access (DVHA)'s Health Access Eligibility & Enrollment Unit (HAEEU) is seeking a Healthcare Services Support Specialist I, to be a part of the User Acceptance Testing (UAT) Team.  
Work in a supportive work environment with a Monday-Friday schedule, eleven paid state holidays, in addition to a robust benefits package.
 
Job Duties: 
The VHSSI position on the UAT Team supports changes within systems used by the other HAEEU teams.  Our team is responsible for researching and testing systems used by the public and other teams within HAEEU to support changes and updates needed, offering scripted scenarios to assist with new changes implemented.

The Healthcare Services Specialist I role has the following responsibilities:
· Knowledge and understanding of changes within the system.
· Research, tests and problem solve within systems for Siebel, Portal, or Eligibility, providing scripted scenarios when HAEEU receives information system change or updates.
· Tracking of the four-person team's work to detect resolution and successful deployment and assisting in the development of job aids. 
· Acting out work directly with vendors impacting both the front end and back end of the systems used with specific projects currently underway.
· Reconciliation of the different systems to ensure all data aligns with the health exchange and our carrier partners.
· Working closely with other HAEEU teams.
 
Mission:
The Department of Vermont Health Access (DVHA)'s mission is to improve Vermonters' health and well-being by providing access to high-quality, cost-effective health care. We have identified three priorities that support our mission: Advancing value-based payments, modernizing information technology infrastructure, and operational performance improvement. Our department commits to executing our responsibilities and priorities while adhering to three core values: Transparency, Integrity and Service.

Diversity, Equity, and Inclusion:
As part of our values of transparency, integrity, and service, we are committed to supporting diversity, equity, inclusion, and accessibility as part of our person-centered culture. We actively celebrate our colleagues' and future colleagues' different abilities, racial identity, sexual orientation, ethnicity, age, and gender. Everyone is welcome and supported here.

Our State:
Vermont is a "small but mighty" state. We are ranked as one of the top 10 states to raise a family in 2022. We are nationwide leaders for progressive social and educational policies.  We are in Northern New England, 1.5 hours from Montreal and 3.5 hours from Boston. We have beautiful Lake Champlain, the Green Mountains, and year-round outdoor activities.

Minimum Qualifications 

No education or experience required.